Guest Services Manager at Outrigger Resorts & Hotels in Lahaina, HI

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

The Guest Services Manager will assist in directing all phases of guest relations related to Front Office staff in conjunction with any guidance from the Director of Front Services. Responsible for assisting in staff development, and to oversee all operations of the Front Desk, PBX, Bell/Valet, and the Night Clerk/Night Audit staff during the overnight shift to ensure exceptional guest service experience. Performs Night Audit procedures, and maintaining overall security and safety of the property throughout the night. Supports and implements policies and procedures for the staff set forth by management. Maintains open communications with the Director of Front Services, staff, guests and resolves issues and complaints to maximize guest satisfaction and staff morale. Performs various administrative duties as assigned or as needed; coordinate with other departments to ensure smooth service delivery. Assists in overseeing disciplinary action, interviewing new hires and/or transfers, and staff development training for the staff.

Minimum Requirements

Minimum 2 years guest service/hotel experience; at least 2 years supervisory experience preferred. Degree in travel industry or hotel management preferred. Working knowledge of Opera, Workday, UniFocus, Birchstreet, HotSOS, Freedom Pay, and MS Office Suite is preferred. Must be able to work flexible days (including weekends, holidays, and the overnight shift).

Come Work Here!
 

Compensation & Benefits:

$64,000 - $75,000 with potential for adjustment based on factors such as an applicant’s skills, experience and/or education.

Health Insurance (Dental, Medical, Prescription, Vision)  

Paid Holidays, Sick, Vacation and Medical Leave

Retirement Plan (401K)

Recognition and Award Programs

Employee Assistance Program

Discounted Hotel Rates

And many opportunities for growth through our training and development programs!

*please note that benefits may vary depending on position or property