Employee Benefits Client Manager at Ottawa Kent in Jenison, MI

Job Title: Client Manager– Employee Benefits

Location: Jenison, MI Hybrid Department: Employee Benefits Reports To: EB Manager

Position Overview

We’re looking for an experienced client manager to join our team and manage middle-market clients ranging from 20-100 employees. You’ll work closely with business owners, HR teams and our client development team to maintain client relationships, manage renewals, account round and provide guidance.

Key Responsibilities:

• Serve as the primary day-to-day contact for an established book of business
• Manage new business and renewal marketing process
• Work with client development team to develop renewal strategies
• Prepare renewal presentations and employee communications
• Run reporting and data analytics
• Keep up to date with compliance and regulation
• Identify cross sell and account rounding opportunities
• Keep client information up to date in agency management systems
• Work with carriers to resolve service and claims issues

Qualifications

• 5+ years of experience in employee benefits
• Strong understanding of fully insured and level funded plans
• Knowledge of ancillary benefits, COBRA, ACA, Section 125 and general compliance
• Excellent communication and relationship-building skills
• Strong project management abilities
• Proficiency in Microsoft Office
• Active Michigan Life & Health License

Preferred Qualifications

• Experience working in the 20-100 employee space
• Experience creating enrollment materials
• Experience with Employee Navigator and Epic

Our Core Values

Our work is guided by a shared commitment to:

• A Spirit of Excellence – We embrace change as an opportunity to grow
• A Servant’s Heart – We put others first even when it doesn't benefit us
• A Champion’s Resolve – We find ways to solve the problem

Compensation & Benefits

• Competitive salary based on experience
• Comprehensive health, dental, and vision coverage
• Retirement plan with employer contribution
• Paid time off and company holidays
• Professional development and licensing support

Equal Opportunity Employer

Highstreet is an equal opportunity employer.

Is this you? Apply to find out!