Learning & Development Expert at Ototon in Sofia, Sofia-City, Bulgaria

At Ototon, we believe that life-changing outcomes begin with life-changing conversations.

Every day, our Hearing Care Professionals help people reconnect with their families, regain confidence, and improve their quality of life. Behind every successful customer journey is a meaningful conversation built on trust, empathy, and exceptional communication.

To support this mission, we are looking for a Learning & Development Expert to help our teams continuously improve the way they communicate with customers.

This is not a traditional training role. It is a coaching role dedicated to helping professionals master the art of human conversation.

We're looking for someone who genuinely enjoys helping others grow.

Someone who believes that communication is a skill that can be developed through coaching, reflection, and deliberate practice.

Someone who asks thoughtful questions instead of providing ready-made answers.

Someone who inspires improvement rather than evaluates performance.

Qualifications

• Master's degree (preferred) in Psychology, Counselling, Coaching Psychology, Organizational Psychology, Education, or a related field.
• Professional coaching certification is considered a strong advantage.
• Experience coaching, mentoring, or developing professionals.
• Excellent interpersonal and communication skills.
• Strong emotional intelligence.
• Ability to build trust quickly.
• Outstanding listening skills.
• Strong observation and analytical abilities.
• Ability to provide constructive feedback that motivates improvement.
• High level of professionalism and integrity.

It Will Be an Advantage If You Have Experience In

• Coaching Psychology
• Executive or Business Coaching
• Motivational Interviewing
• Adult Learning & Development
• Behavioural Psychology
• Positive Psychology
• Facilitation
• Communication Skills Training
• Leadership Development
• Emotional Intelligence

The opportunity to build a new professional coaching function within one of the fastest-growing healthcare companies in the region.

A meaningful role focused on developing people rather than managing them.

Freedom to introduce modern coaching methodologies and learning practices.

A collaborative culture that values continuous learning and innovation.

Competitive compensation and long-term career development opportunities.

The chance to make a lasting impact on both employees and the thousands of people they serve every year.