Agente de Call Center- No Bilingue at Otis · Bogotá

Agente de Call Center- No Bilingue Location: LOC42001: Otis Colombia - Bogotá Calle 140 No 12b - 25, Bogotá Date Posted: 2026-05-08 Country: Colombia Location: LOC42001: Otis Colombia - Bogotá Calle 140 No 12b - 25, Bogotá Resumen de funciones: Atender telefónicamente a los clientes para recibir los  llamados de emergencia de los equipos del portafolio de mantenimiento y gestionar la apertura de tickets que permita la asignación de llamadas a los técnicos y posterior analisis de cierres. En un día normal tendrás que: Responder a las llamadas de emergencia entrantes y ayudar a los clientes que tienen consultas particulares o preguntas. Proporcionar un servicio al cliente interno y externo de forma personalizada con un alto nivel de calidad despertando el interés de los clientes en los productos y servicios ofrecidos por la organización. Actualización de la base de datos existente con las modificaciones o cambios y el estado actual de los clientes o posibles clientes. Ayudar a los clientes de la organización basada en la comunicación con el servicio de consultas y solución de problemas. Responder a las consultas de los clientes y las preguntas con prontitud. Facilitar la información recolectada para controlar las oportunidades de negocio tales como ventas. Comprobación y categorización de los problemas de los clientes. Determinación de los problemas en las consultas o quejas y la proposición de soluciones para mejoras. Proporcionar de forma diaria los reportes requeridos según las necesidades del cliente y la compañía. Apoyar con la consolidación de bases de datos y reportes mensuales asignados al turno de horario valle (nocturno y fines de semana) ¡Lo que necesitarás para tener éxito! Formación académica: Técnico, tecnólogo o profesional en carreras administrativas y/o comercio como Administración de empresas, economía, ingeniería o carreras afines Experiencia laboral mínima de 6 meses como agente de Call Center o servicio al cliente Habilidades Ofimáticas Presenta hoy mismo tu candidatura para unirte a nosotros y construir juntos el futuro. #BuildWhatsNext If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms