Solution Architect at OTAVA LLC in Hybrid work in Ann Arbor, MI

The Solutions Architect is a customer-facing, pre-sales technical role responsible for partnering with Account Executives to understand customer business and technical requirements and design solutions across cloud, colocation, data protection, disaster recovery, storage, and networking. The role serves as a trusted technical advisor throughout the sales lifecycle, developing and presenting solution architectures that leverage technologies such as VMware, Fortinet, Veeam, and Zerto.

Working closely with Sales, Product, Engineering, and Implementation teams, the Solutions Architect ensures proposed solutions are technically sound, aligned with OTAVA best practices, and designed to deliver a high-quality customer experience. This role requires a strong combination of technical expertise, consultative communication, solution design, and presentation skills, with the ability to engage effectively with both technical stakeholders and executive decision-makers.

Role Responsibilities

• Work closely with Account Executives to understand business requirements and uncover the technical challenges and constraints of clients and prospects.
• Design and architect end-to-end technology solutions leveraging technologies such as VMware, Fortinet, Zerto, Veeam, and other OTAVA technology platforms.
• Develop detailed technical designs and documentation, including pre-sales architecture diagrams and scopes of work.
• Provide technical leadership and guidance throughout the sales lifecycle, ensuring proposed solutions align with industry standards and OTAVA best practices.
• Serve as a trusted technical advisor to clients and prospects, providing expertise, recommendations, and solution guidance.
• Partner with Account Executives to address customer technical challenges and clearly articulate how OTAVA’s proposed solutions address business and technical requirements.
• Present solution architectures and technical recommendations effectively to both technical stakeholders and executive-level decision-makers.
• Collaborate across OTAVA teams, including Sales, Product, Engineering, and Implementation, to ensure solutions are technically viable and deliver a high-quality customer experience.
• Support Account Executives with account management and renewal activities for existing customers.
• Maintain current knowledge of OTAVA technologies, solutions, industry trends, and relevant partner technologies.
• Support up to three assigned Account Executives and provide technical expertise throughout their respective sales cycles.
• Contribute toward assigned sales objectives in this quota-bearing role, with quota aligned to the combined targets of the assigned Account Executives.
• Other duties as required to assist the OTAVA sales and technical teams in achieving their objectives.

Experience

• 3+ years of experience in a Solutions Architecture, Sales Engineering, or similar pre-sales technical role.
• 6+ years of experience in data center, cloud, hosted infrastructure, technical support, engineering, or related technology roles.
• Experience designing cloud, hosted infrastructure, backup, and disaster recovery solutions.
• Experience with backup and disaster recovery technologies such as Veeam and Zerto.
• Experience working with Cloud Service Providers (CSPs) and/or Managed Service Providers (MSPs) preferred.
• Experience spanning both technology sales and technical operations/engineering strongly preferred.
• Networking engineering and/or network architecture design experience is a plus.
• Experience supporting enterprise sales organizations and complex enterprise customer environments is a plus.
• Demonstrated experience translating complex technical requirements into practical, scalable customer solutions.

Required Knowledge, Skills, and Abilities

• In-depth knowledge of VMware, Veeam, and Zerto technologies and experience designing private and multi-tenant cloud solutions.
• Strong understanding of storage architecture and design; experience with NetApp is a plus.
• Strong understanding of network architecture and design; experience with Fortinet and Cisco is a plus.
• Ability to clearly and concisely explain and justify technical recommendations when faced with competing alternatives or opposing viewpoints.
• Ability to effectively present complex technical concepts to large groups and both technical and non-technical audiences, including C-level decision-makers.
• Strong consultative and customer-facing skills with the ability to serve as a trusted technical advisor.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication and presentation abilities.
• Ability to develop clear technical documentation, architecture diagrams, and scopes of work.
• Ability to work collaboratively across Sales, Product, Engineering, and Implementation teams in a fast-paced, team-oriented environment.
• Ability to balance multiple customer opportunities and priorities while supporting multiple Account Executives.

Education

Bachelor’s degree in Computer Science, Engineering, Technology, or equivalent experience.

License or Certification (willing to complete in established timeframe)

Preferred certifications include:

• Broadcom VMware VCF Proven Professional and Certified Expert Certifications
• Broadcom VMware VCF Knight Certification
• Veeam certifications
• Fortinet certifications
• Zerto certifications
• NetApp certifications

All hired candidates will be expected to earn and maintain a specific list of defined certifications after completing their first year of employment with OTAVA. Required tests and self-paced education will be paid for by OTAVA.

What We Offer:

Remote work, competitive compensation package consisting of OTE $200K–$240K USD annually, 401(k) match, medical, dental, vision, and life insurance, generous PTO, paid volunteer time off, paid parental leave, and working with world-class co-workers who are just as dedicated and as awesome as you are.

What about OTAVA?

At OTAVA, we are people empowering people to enable growth and we are excited for you to join us!

As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We’re creative thinkers who love to serve others, automate where possible, and change when required. Above all, we love to help our clients. We aim for superior client service in everything we do and strive to get even better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.