Bilingual Customer Service Representative… at Oscar Health · Remote

Summary: Oscar Health is a health insurance company focused on serving its members through a technology-driven platform. They are seeking a Bilingual Customer Service Representative to manage customer interactions and back office tasks, ensuring service delivery and compliance with operational standards. Responsibilities: - Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model - Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs - Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations - Form working relationships with all partners - Support the leadership team by identifying issues through established escalation pathways - Monitor and track the health of all assigned work-in-progress issues - Escalate and resolve issues to ensure appropriate turnaround times - Participate in process improvement projects - Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI) - Compliance with all applicable laws and regulations - Other duties as assigned Required Qualifications: - Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking - 1+ years of experience in a high-volume or customer-focused setting - 6+ months of healthcare experience - High school diploma or GED Preferred Qualifications: - Strong quantitative or analytical skills focused on identifying or solving problems - Experience manipulating and entering accurate data - Advanced Google Suite or Microsoft Office capabilities Required Skills: Bilingual Spanish, Bilingual English Important Skills: Customer service experience, Healthcare experience, Data entry skills Nice-to-Have Skills: Analytical skills, Google Suite proficiency, Microsoft Office proficiency Benefits: Medical, Dental, Vision benefits, 11 paid holidays, Paid sick time, Paid parental leave, 401(k) plan participation, Life and disability insurance, Paid wellness time and reimbursements