Care Manager at Osborne Association in Bronx, NY

Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.

At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments, and advocate for people and principles with fierce and tenacious determination.

We are currently seeking a Care Manager. The NYC Care Manager is a vital role within the Osborne Association's Prison Services department, specifically supporting the Elder Reentry Initiative (ERI) Expansion. Serving as the central coordinator and primary point of contact for a multidisciplinary team, the Care Manager works to improve reentry outcomes for older adults (aged 50+) transitioning from New York State Department of Correction and Community Supervision (DOCCS) incarceration back to NYC.

Operating within a trauma-informed, person-centered organization, this role utilizes the evidence-based Critical Time Intervention (CTI) model. The Care Manager holds a comprehensive view of a participant's specialized needs and, with the Deputy Director, coordinates the team—which includes a Clinical Social Worker managing mental health needs, and two Peer Mentors relating to the releasees—on the strategic next steps for each participant's CTI progression.

Salary - $32.52 - $34.23 hourly

Essential Duties:

• Team Coordination & CTI Progression: Act as the team's central coordinator, maintaining a comprehensive view of each participant's needs and guiding the Peer Mentors and Clinical Social Worker on strategic next steps across the Transition, Try-Out, and Transfer phases of the CTI model.
• Assessments & Transitional Planning: Perform detailed participant screenings, including cognitive and geriatric assessments, to create comprehensive and individualized transitional plans prior to and upon release.
• Interdisciplinary Collaboration: Lead interdisciplinary coordination. Collaborate closely with the Clinical Social Worker on mental health needs and two Peer Mentors who help participants navigate the new, foreign world of reentry. Participate in weekly CTI team supervision meetings to review caseloads, adjust service plans, and ensure strict fidelity to the CTI model.
• Strengths-Based Case Management: Provide adaptive, trauma-responsive, and strengths-based case management services tailored to older adults preparing to reenter the community.
• Community Navigation: Cultivate and maintain robust partnerships with community-based service providers within the fields of reentry, aging, housing, and healthcare. Ensure successful "warm handoffs" to long-term providers.
• Crisis Support & Availability: In collaboration with the team, provide on-call crisis support, at times after hours or on weekends.
• Flexible Appointment Assistance: Occasionally assist participants during appointments that at times may begin before 8:00 AM or after 5:00 PM on weekdays.
• Interdisciplinary Collaboration: Training & Compliance: Attend assigned training and fulfill other duties as assigned. In-person collaboration is an essential function of the job.

Minimum Qualifications:

• Associate’s Degree in Communications, Human Services or a related field; in lieu of a degree, high school diploma or equivalent with a minimum of 1-2 years of professional experience in mentorship, case management, or providing transitional support services.

Key Competencies:

• Strong organizational and time-management skills, with the ability to maintain accurate, timely clinical documentation and data entry.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications.
• Ability to work in teams and collaborate effectively with people in different functions and at different levels of the organization
• Ability to take the initiative and drive for results
• Excellent assessment, treatment planning and problem resolution skills
• Ability to work a flexible schedule, including participating in team rotations for on-call crisis support or local travel to assist with release days
• Ability to travel locally
• Experienced working with culturally diverse populations, particularly older adults (50+) and/or individuals with high geriatric and complex medical needs, is strongly preferred.
• Familiarity with evidence-based practices, including Motivational Interviewing and Trauma-Informed Care. Knowledge of the Critical Time Intervention (CTI) model is a plus.
• Bilingual (English/Spanish) proficiency is highly preferred.

Benefits of Working at Osborne

Generous benefits including four weeks vacation, tuition reimbursement, flexible work schedule, excellent Medical, Dental, and Vision insurance, and a 403(b) plan with a company match. Career development through ongoing training and individual development plans.

The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Thank you for your interest in the Osborne Association. Be sure to include a cover letter with your application. No phone calls please. We wish we could personally respond to each application. However, we are unable to do so due to the volume of interest received.

** Salary is based on commensurate experience and other qualifications.