Call Center/Medical Scheduler at OrthoLA in Thibodaux, LA

Job Summary: Dynamic physician practice looking for an energetic, charismatic, customer service focused individual to schedule appointments and play a vital role in patient care interaction. This individual is the primary point of contact for patients and must be able to multi-task while maintaining a positive attitude.

Duties/Responsibilities: • Schedule appointments in electronic management software. • Schedule patient referrals in a timely manner. • Enter patient information into Electronic Medical Record. • Answer multi-line phone system in a courteous manner. • Verify patient insurance benefits. • Maintain referral source appointments with feedback communication.

Required Skills/Abilities: • Strong customer service skills with a focus on patient satisfaction. • Excellent communication and interpersonal skills. • Medical insurance knowledge preferred. • Strong organizational and multi-tasking skills with a commitment for success. • Knowledgeable of medical terminology and general medical practice operations. • Knowledge of HIPAA regulations and ability to maintain patient confidentiality. • Basic office skills such as typing and operating phones.

Education and Experience: • High school diploma or equivalent. • At least 2 years of experience working in a medical office required. • At least 1 year of scheduling experience in a medical office desired.

Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer.

Benefits: • Health, dental, vision, disability, and life insurance, 401(K) with company match, PTO, paid holidays, employee perks.

This is an in-person position located in Thibodaux, LA. This is a full-time, non-exempt position. Schedule is Monday-Friday.

OrthoLA is an equal opportunity employer.