Customer Success Specialist at Orro Group in Melbourne, Victoria, AU

Melbourne | Hybrid Work Model | Competitive base + super + benefits

Every great sales team needs a powerhouse behind the scenes. Are you a fast-moving, highly organised problem solver who takes pride in making things happen? Join a supportive, down-to-earth team in a growing tech business, where you’ll gain exposure to one of Australia’s leading Managed Services Providers.

This is your chance to support a high-performing sales division, learn from the best, and grow with people who genuinely care about your success and development. If you’re positive, proactive, and ready to make an impact, we’d love to hear from you.

About Orro

We’re an Australian success story, now close to 500 people strong, delivering secure, end-to-end digital solutions across cloud, collaboration, cyber security, data services and network infrastructure, all backed by over 20 years of experience. Trusted by some of Australia’s biggest brands, Orro leads the way in designing, building and operating digital infrastructure that delivers greater efficiency, agility, performance and resilience. Our solutions take the stress out of tech for more than 400 businesses and over 20 million Australians every single day.

Our mission? To create “future now” solutions making it faster, simpler and safer for people to access, store and share information, wherever they are and whoever they’re with. But more than that, we know that real impact comes from connecting people, not just machines. That’s why we take the time to understand our clients; how they work, what matters to them, and where they’re headed so we can deliver not just what they need today, but what they’ll need next.

With offices in Sydney, Melbourne, Canberra, Brisbane and Perth, and teams across New Zealand, the Philippines and the UK, Orro is known for delivering future-ready solutions, backed by deep expertise, genuine human insight and lasting partnerships.

What You'll Be Doing

At Orro, we’re on the lookout for a proactive and highly organised Sales Support Specialist to support our dynamic sales team. If you’ve got a keen eye for detail, a knack for administration, and the drive to grow in a fast-paced tech environment, this could be the perfect role. You’ll play a key part in keeping deals moving and operations running smoothly, supporting everything from quotes and proposals to CRM management and procurement coordination.

While this isn’t a technical role, it offers a unique opportunity to gain exposure to one of Australia’s leading Managed Services Providers.

Sales & Administrative Support

• Draft and format sales proposals using Microsoft Word templates
• Assist the pre-sales team with compiling and finalising customer quotes
• Source technical and pricing information online (including AI tools) to support proposal creation
• Obtain and incorporate third-party contractor quotes into sales proposals
• Manage quote requests and renewals for subscriptions and support agreements

Sales Operations & CRM

• Enter and maintain customer and sales data in our CRM platform
• Ensure sales documentation (quotes, POs, invoices) is accurate and complete
• Act as liaison between the sales, procurement, and finance teams to resolve discrepancies

Internal Coordination

• Support the procurement team with tasks like supplier system access and contact info validation
• Collaborate with project managers and finance to gather accurate billing inputs (service details, dates, phone numbers, etc.)
• Participate actively in team meetings and social events, being part of the team matters at Orro

What You'll Bring

The Essentials

• Two or more years in a sales support, sales operations, sales administration or client services coordination role, ideally in a business to business environment
• Hands on experience preparing quotes, proposals or renewals and seeing them through to completion
• Experience maintaining customer and opportunity data in a CRM, with the discipline to keep records accurate and current
• Strong written and verbal communication, with the confidence to liaise across sales, procurement and finance to resolve discrepancies
• Proficiency across Microsoft Office, including intermediate Excel for data management, analysis and reporting

Bonus Points

• Experience in technology, managed services, IT reselling or distribution

Even if you don’t tick every box, don’t let that hold you back. If this sounds like your kind of challenge, we’d genuinely love to hear from you.

Why Orro?

At Orro, we’re proud to support our people and the people who matter most to them in meaningful and inclusive ways. From public holiday swaps that embrace family and cultural diversity, to generous parental and caregiver leave, flexible work options, and company-wide mentoring, we’re here to help you thrive at every stage of life.

We also invest in the future through our Emerging Leaders Development Program, nurturing the next generation of talent from within. On top of that, you’ll enjoy 3 days of paid volunteer leave each year, novated leasing, employee discounts, and full access to our wellbeing platform packed with expert fitness plans, nutrition tips, and tools to help you feel your best, inside and out.

Note: The role is subject to state and federal police background checks. Applicants must have the unrestricted right to work in Australia. Visa sponsorship is not available for this position.