CritiCall Client Relations Manger at Ornge in Hamilton, Ontario, CA

CritiCall Client Relations Manager

Reference #2026-54

 
Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers. 

Discover Ontario, Canada, and an exciting career with Ornge.

The targeted salary range is supplemented by a competitive total rewards package. The salary offered to the successful candidate will consider a wide array of factors such as the individual’s skillset, level of experience applicable to the role and internal equity considerations.

Uplifting Your Career

At CritiCall Ontario, strong relationships are at the heart of better healthcare outcomes. As a Client Relations Manager, you serve as the primary liaison between CritiCall and external stakeholders, including hospitals, Ontario Health regions, and provincial partners.

In this role, you connect with healthcare stakeholders across the province to support access to care, drive awareness, deliver education, and contribute to initiatives that improve how patients access critical services. You build meaningful relationships, respond to stakeholder needs, and support system-wide improvements, all while working collaboratively with internal teams.

This is a dynamic role where no two days are the same. It brings together communication, problem solving, and critical thinking, requiring adaptability and curiosity to navigate a complex healthcare environment. Your work supports patients during some of their most critical moments, making a meaningful impact across Ontario’s healthcare system.

Key Accountabilities:

• Act as the primary liaison between CritiCall Ontario and external stakeholders, including hospitals, Ontario Health regions, and provincial partners
• Build and maintain strong relationships, becoming a trusted point of contact for stakeholder engagement and support
• Develop and deliver presentations, training sessions, and communication materials to promote CritiCall systems and services
• Provide education, respond to inquiries (including case-level), and support issue resolution in a timely and professional manner
• Collaborate with internal teams to ensure alignment, effective service delivery, and information sharing
• Represent CritiCall at regional and provincial meetings, committees, and working groups
• Analyze data to identify trends, support decision-making, and contribute to reporting and quality improvement initiatives
• Lead and support projects, including planning, coordination, and execution of deliverables
• Coordinate cross-functional initiatives to support organizational priorities and stakeholder needs
• Maintain a strong understanding of CritiCall operations and the healthcare landscape while managing competing priorities in a dynamic environment

Qualifications:

• Post-secondary degree or diploma in Health Sciences, Business Administration, or a related field (or equivalent experience)
• 3–4 years of relevant experience
• Experience working within the Ontario healthcare system with a strong understanding of healthcare operations and the broader landscape
• Excellent written and verbal communication skills, including experience developing and delivering presentations
• Strong analytical, critical thinking, and problem-solving abilities
• Proficiency in Microsoft Office Suite
• Experience in client-facing or stakeholder engagement roles, with the ability to effectively engage a wide range of stakeholders, including senior leadership
• Experience in communications and/or project-based work, including managing projects from initiation to completion

Total Rewards:

• Comprehensive Health, Dental and Vision Benefit Plan.
• 24/7 Employee and Family Assistance Program.
• Premium Defined Benefits Pension Plan Automatic Enrollment.
• Three Paid Personal Days (Pro-Rated for Year 1).
• Accrued vacation time starting at three weeks per year.
• PERKS! Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness, attractions and more!
• Tuition reimbursement and opportunities for learning and development.

At Ornge, we are:

• Community connectors.
• Equity in healthcare.
• Strong in our convictions.
• Proud of the services we provide.
• Uplifting in our mission, values, and services.

You can expect us to be:

• Competitive in pay, benefits, vacation time and more.
• Promoters of diversity.
• Champions of inclusivity and accessibility.
• Committed to your career advancement.
• A tight-knit, supportive culture.

A bit about you:

• You are driven by our collective desire to make a difference.
• Excited by problem solving and excels at in-the-moment decision making.
• Teamwork has always been where you thrive.
• You are ready to put your skills into action in a fast-paced environment.

What’s next:

• If you are ready to uplift lives, apply directly online.
• On apply, we’ll send you an email on how to check your application status within Jobvite.
• Ornge is committed to providing accessible accommodations in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please email us at HR@ornge.ca.
• Ornge encourages applications from candidates identifying as a member of a traditionally underrepresented group including First Nations, Métis, Inuit, and urban Indigenous peoples; Francophone persons; Black and racialized persons; members of 2SLGBTQIA+ communities; and persons with disabilities. 
• Ornge communicates with candidates for job openings by email and does not incorporate AI technology in its recruitment process. Applicants are responsible to check their email for updates and ensure they can receive messages from unfamiliar senders. We send time-sensitive information via email; it is important for applicants to check their email frequently. If we do not receive a response from applicants, we will assume that they are no longer interested in the position, resulting in the removal of their application from the competition.

Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? Join us.

Ornge. Lives uplifted.