Customer Service Specialist at Orkin in Cockeysville, MD

Summary: Orkin is a global residential and business service provider specializing in pest management. The Customer Service Specialist will play a key role in ensuring customer satisfaction by scheduling service visits, resolving issues, and maintaining customer databases.

Responsibilities:
- This role is based onsite and requires working from our office location during regular business hours
- Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
- Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
- Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
- Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
- Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
- Reschedule unserviced accounts within 24 hours
- Participate in quality assurance processes, programs, and initiatives
- Safeguards customer’s privacy and other proprietary information

Required Qualifications:
- High School Diploma or equivalent required
- Excellent interpersonal and communication skills
- Basic computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Strong attention to detail and follow through
- Demonstrated ability to prioritize tasks and manage time efficiently

Preferred Qualifications:
- Previous experience in Customer Service or Sales

Required Skills: Sales, Microsoft Office, Windows-based systems, Web-based systems, Computer software applications

Benefits: Full medical, dental and vision coverage for you and your family, Competitive pay and a 401(k) program, Opportunities to volunteer and give back, Award-winning training program (receive all the tools you need to succeed), Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance, 401(k) plan with company match, employee stock purchase plan, Paid vacation, holidays, and sick leave, Employee discounts, tuition reimbursement, dependent scholarship awards, Industry leading, quality, comprehensive training program