Customer Service Specialist at Orkin in Fairfax, VA

Summary: Orkin is a pest control services company that helps protect homes and businesses. The Customer Service Specialist fields customer requests, schedules and confirms service appointments, optimizes technician routes, maintains accurate customer records, resolves issues, and supports customer satisfaction.

Responsibilities:
- Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
- Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
- Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
- Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
- Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
- Reschedule unserviced accounts within 24 hours
- Participate in quality assurance processes, programs, and initiatives
- Safeguards customer’s privacy and other proprietary information

Required Qualifications:
- High School Diploma or equivalent required
- Excellent interpersonal and communication skills
- Basic computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Strong attention to detail and follow through
- Demonstrated ability to prioritize tasks and manage time efficiently
- Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
- Be able to regularly lift and/or move up to 25 pounds

Preferred Qualifications:
- Previous experience in Customer Service or Sales preferred

Required Skills: Sales, Microsoft Office

Benefits: Full medical, dental and vision coverage for you and your family, Opportunities to volunteer and give back, Award-winning training program, Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance, 401(k) plan with company match, Employee stock purchase plan, Paid vacation, holidays, and sick leave, Employee discounts, Tuition reimbursement, Dependent scholarship awards, Industry leading, quality, comprehensive training program