Site Reliability Engineer - 7 Month Contract at Orion Health · Dallas

Innovate With Purpose

Do you want to work for a company that is innovating and making a difference to the health and wellbeing of people all over the world? We’re not about selling meaningless, unnecessary products for corporate profitability. You’ll be working on technology that will revolutionise global health systems so that we can finally get the healthcare we all want - a basic human right. 

We like to think of ourselves as a community of start-ups where you can be your true, genuine self. Each of our product teams has the autonomy to decide how they operate and contribute towards our mission of providing each person with the right care at the right time and in the right place.           

Orion Health is excited to be expanding our galaxy by recruiting for a number of stellar individuals to join our team to help us deliver to our global customer base. If you want to climb aboard the rocketship and help us revolutionise global health systems, astronomical opportunities await.

Position Purpose

As a Site Reliability Engineer, you will play a pivotal role in ensuring the reliability, availability and performance of our cloud infrastructure and operating systems in mission critical client solutions around the globe. To do this you will design, manage and execute the upgrade and maintenance schedule for a defined list of clients. You will work ongoingly to automate infrastructure processes, implement best practices and introduce new approaches and tools that enhance our software delivery pipeline and reliability and performance of live client solutions.

Success in this Role looks like… 

Success is working proactively to predict client needs, increase efficiencies and ultimately increase customer satisfaction and reduce the number and severity of support incidents. This means exceeding our SLAs and SLOs. You will produce upgrade and maintenance plans for all clients under your responsibility, and work with your team and client contacts to deliver to the plan on time. You will implement and review infrastructure monitoring and observability tools, identifying planning and delivering initiatives that deliver business and client value and reduce risk.

Business Unit

The Orion Health Tech Ops group exists to exceed client expectations in the maintenance and improvement of their Orion Health solutions.

Key Relationships

The Operations division succeeds together, so strong collaboration will be required with all other roles across the Tech Ops and Service Mgmt groups. Wider internal key relationships will be developed with Product, Delivery and Solutions teams.

Essential Functions

System Reliability: Design, implement, and maintain systems and infrastructure to ensure the reliability and availability of our applications above our SLAs and SLOs. Develop and implement strategies to mitigate and prevent system failures.

Incident Response and Resolution: Respond promptly to infrastructure incidents escalated from our Tier 2 Support Analysts, diagnose root causes, and implement corrective actions to minimise downtime and ensure service continuity. Conduct post-incident reviews to analyse and improve system reliability.

Monitoring and Alerting: Implement robust monitoring solutions to track system health, performance, and potential issues. Set up alerting mechanisms to proactively address potential problems before they impact users.

Automation and Infrastructure as Code (IaC): Automate routine operational tasks to improve efficiency and reduce manual intervention. Implement Infrastructure as Code principles to ensure consistency and scalability.

Performance Optimization: Collaborate with development and Ops teams to optimise solution performance and resource utilisation. Identify and address bottlenecks to improve overall system efficiency.

Capacity Planning: Conduct capacity assessments and plan for scalable infrastructure to meet growing business needs. Work with cross-functional teams to ensure infrastructure supports current and future requirements.

Upgrade Management: Plan, coordinate, and execute infrastructure and operating system upgrades into client solutions, ensuring timely and high-quality delivery.

Behavioural and Technical Capabilities

Customer Focused: Investigates and takes action to meet customers’ current and future needs in a timely and efficient manner.

Communicator: Establishes and maintains positive and professional relationships through accurate, timely and clear communication to leaders, colleagues, teams and clients. Adapts communication style and content to the audience and can transfer information to both technical and non-technical audiences.

Learner: Willingness to learn the Orion Health product suite and solution implementations to better analyse and resolve issues in line with contracted SLAs.

Achiever: Focuses on priorities and delivery, makes high quality decisions, acts with pace and persistence and takes initiative and accountability to find solutions and deliver results.

Team Player: Demonstrates reliability, communicates constructively and listens actively. Functions as an active participant and shows commitment to the team, shares openly and willingly, cooperates and pitches in to help and treats others in a respectful and supportive manner.

Influencer: Connect, build and leverage the strength of internal and external networks. Asks great questions and makes a connection, negotiates conflict with courage and poise. Builds confidence and trust in the Orion Health brand.

Relevant Experience:

• Minimum of 3 years proven experience in a similar infrastructure delivery or maintenance/management role.
• Mid-Sr level skills in AWS cloud tools (provisioning, backup, monitoring, FinOps etc)
• Intermediate level skills in automation and Infrastructure as Code (IaC) tools (e.g. Ansible, Cloudformation etc)
• Mid-Sr level skills in Linux operating systems administration
• Mid-Sr level skills in infrastructure monitoring and observability tools (Grafana and Prometheus a bonus)
• Network (DNS, DHCP, Firewall, Routing, and Cisco Switch
• VMWare Virtualization and SAN Storage
• IT Security Management
• Bachelor's Degree in Information Technology, Computer Science, Software Engineering or equivalent degree is preferred but not essential.
• Excellent English verbal and written communication skills. Ability to think logically and analytically in a problem solving environment

This role offers an hourly rate of $60–$75 USD, depending on experience and seniority.