Customer Service Representative at Orion in Greater Philadelphia Area

Summary: Orion is a company that values client service and innovation. They are seeking a Customer Service Representative to provide superior service to clients and act as the first point of contact for investment representatives and clients, ensuring accurate and timely processing of service requests. Responsibilities: - Process all daily work across all aspects of servicing advisors and clients including timely call servicing and account management functions - Ensure all work is processed with accuracy, timeliness, completeness and within budget according to defined service level metrics - Meet or exceed all daily and monthly business measurements - Provide feedback to the team for continued improvements - Provide status updates to management as required - Maintain process measurements and reporting within service levels - Interact and partner effectively for all processing issues, metrics, and coordinated activities across all appropriate internal business teams - Execute testing as required for business projects - Cross train as required to support all team activities and backup team members as needed - Assist with team planning as required - Ensure execution of all industry and company specific compliance matters within the team Required Qualifications: - Has experience working in insurance, banking, or financial services industry - Has minimum of 1 year of customer service experience - Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization - Obtain Orion Industry Certification Preferred Qualifications: - Preferably has a degree in Business or Finance or equivalent experience in finance field Required Skills: Orion Industry Certification, Financial Services, Insurance, Client-Centric Benefits: Health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, Paid parental leave, Pet benefits including pawternity leave and pet insurance, Student loan repayment and more