Technical Account Consultant - North America at Orgvue · Philadelp…

Orgvue is a leading organizational design and planning software platform that captures the power of data visualization and modelling to build more adaptable, and better performing organizations. HR, finance and business leaders use Orgvue for actionable insight and analysis that helps them make faster workforce decisions in a constantly changing world. 

Orgvue is used by the world’s largest and best-known enterprises and management consulting firms to visualize and confidently build the businesses they want tomorrow, today.

The company is headquartered in London, with offices in Philadelphia, The Hague, Toronto, and Sydney. 

We're looking for a Technical Account Consultant who will serve as a trusted advisor, proactively addressing issues within existing customer and partner solutions, or identifying opportunities to propose new solutions.

The Role

We are looking for a Technical Account Consultant to join our Customer Success team to support our continued growth.

As a Technical Account Consultant, you will bring a deep understanding of how the Orgvue platform can and should be utilised, combined with the ability to apply that knowledge directly within customer environments and explain it clearly to users.

You work with both partners and direct customers, supporting active accounts by helping users get sustained value from the Orgvue platform. This includes contributing hands‑on configuration, reviewing and improving existing solutions, and guiding users so they understand how to work effectively and independently with Orgvue over time.

The role is part of the ongoing account team and will suit someone who enjoys practical problem‑solving, working closely with users, and combining delivery with guidance to improve how Orgvue is used day‑to‑day.

Responsibilities

• Work closely with partners and direct customers as part of the account team to help users get sustained value from the Orgvue platform
• Apply deep platform expertise to review, improve, and optimise customer and partner tenant configurations in line with best practice
• Contribute hands‑on configuration changes where appropriate, including Gizmo optimisation and other updates that improve usability, performance, or outcomes
• Explain configuration decisions, patterns, and trade‑offs clearly so users understand how and why the platform is set up and can work more effectively with it
• Support users with ad‑hoc technical queries raised through the Customer Success team, using platform expertise to diagnose issues and recommend practical solutions
• Maintain a strong understanding of customer use‑cases, solution maturity, and risks in order to proactively identify opportunities for improvement
• Work collaboratively with Customer Success Managers, Account Managers, partners, and other teams to ensure technical guidance aligns with customer objectives
• Share insights and feedback from customer usage to help improve delivery approaches, best practices, and the Orgvue platform over time