Java Support Engineer at Orcapod Consulting Services in Hybrid - Pune

LOCATION:PUNE

EXP:4+ YEARS

TYPE:C2H

Supporting/Troubleshooting Java applications and responsible for resolving technical issues for consumers partners clients or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures Creating scheduling monitoring jobs troubleshooting jobs Go through logs and trace back to code as to what is going wrong Manage and resolve production incidents. Covers system outages job failures system defects data defects and end user support. Execute and manage day-to-day operations via ticketing tools and processes Ensure appropriate tool is updated in accordance to SLA specifications with case notes status updates and case closure information.