Systems Analyst 4-Support at Oracle in Austin, TX

Systems Analyst 4-Support

Location: Austin, TX, United States

Entity: Oracle America, Inc.

Job Duties: As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice. May work at various unanticipated locations throughout U.S. Travel up to 30% for client engagements. May telecommute. (385.19882)

Employer will accept a Master’s degree in Computer Science, Engineering, or related technical field and 8 years of experience in the job offered or in a computer-related occupation. Position requires:

1. Oracle SOA,Oracle OSB,Oracle BPM,ODI, Oracle BAM,Oracle B2B; or Oracle OIC (Oracle Integration Cloud);

2. Perl, Shell and Python;

3. Oracle Sales Cloud and Oracle CPQ and Oracle Right Now Service Cloud;

4. XML,SOAP,JSON;

5. Docker and Kubernetes or Container Registry;

6. Grafana or Prometheus and Elasticsearch or OpenSearch;

7. RODOD and RISDOD Framework Solution Architectures;

8. Exalogic or Oracle Cloud Infrastructure (OCI);

9. Java, and J2EE; and,

10. Oracle Database or ATP (Autonomous Transaction Processing) or DBCS (Database cloud service).

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor's and Master's degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle's core products, applications, and tools.

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