Lead Customer Deal Desk Specialist (Mandarin… at Oracle · KUALA…

Lead Customer Deal Desk Specialist (Mandarin Speaking)

Location: KUALA LUMPUR, Malaysia

Location:

Level 17, 18 & 23
The Gardens North Tower
Mid Valley City, Lingkaran Syed Putra
Kuala Lumpur, WP KUALA LUMPUR 59200, MY

Oracle is a Fortune 100 company best known for its database software. Oracle is ranked as the world's largest database management company with US$100M in sales and 4,500 end users in 55 countries.

Our Mission is to provide a predictable, scalable, high quality, contracts service, by understanding customer intent and aligning Oracle teams in order to ensure compliant execution.

Our Values (AWARE)

Be Agile

Willing to Challenge the Status Quo

Be Accountable

Respond with Sense of Urgency

Engage to Build Trust

Job Description:

• The incumbent Deal Specialist creates, validates and processes contract documentation using Oracle's standard document templates, a set of contract options and in accordance with Oracle's policies and business approvals, in response to requests received from Sales.
• The incumbent Deal Specialist follows defined engagement guidelines to liaise with other Deal Management teams, Finance, Legal, and other groups across Oracle to ensure policy compliance and mitigate corporate risk.
• The incumbent Deal Specialist may work in a multicultural environment and cover multiple countries and/or lines of business. The work is fast paced and seasonal in nature, corresponding with Oracle’s quarterly and annual fiscal cycles.

Responsibilities:

• Drafting complex/ nonstandard contracts or agreements for assigned Oracle line of business, country, by utilizing approved standard and non-standard options to address all contract variations requested by Sales.
• Validate & Ensure prepared documents are in compliance with Oracle guidelines and policies (including Oracle’s business practices, pricing, licensing and revenue recognition principles) in order to mitigate Oracle's risk.
• Project manage deals by collaborating and bringing all teams such as Finance, Legal, Compliance, sales, DPOs etc on one single platform.
• Ensure all non-standard contract terms have been appropriately approved by Oracle in accordance with the relevant Oracle Global Approval Matrix and reflect all negotiated commitments.
• Advises and assists Sales on what approvals are necessary for non-standard/ Complex transactions.
• Support internal teams by interpreting terms already included in drafted documents as well as providing advice on non-standard terms prior to the finalization of a document.
• When a Deal Manager is managing a deal, partner with the Deal Manager with Customer Centric approach to ensure that stakeholder expectations and deliverables are met. When a deal is not being managed by a Deal Manager, act as the primary contact for the contracting process for internal business partners.
• Maintain knowledge of contract processes, systems, tools and applications.
• Customer Centric - Identify/anticipate problems and initiate actions to ensure Customer requirement are delivered efficiently.
• Other responsibilities may be deemed appropriate by Oracle management

Desired Competencies:

1. Change Agility -
   1. Adapt to change by showing willingness to adjust to the changing environment
   2. Accept change – Embrace policy, process and organizational structure changes
   3. Demonstrate resilience in times of change or uncertainty
2. Collaboration
   1. Ability to build networks and rapport with diverse groups.
   2. Collaborates cross functionally to deliver on shared objectives
3. Communicating for Impact
   1. Gain mutual understating and create a ‘win-win’ outcome with sales and other stakeholders
   2. Maintains professionalism in the face of difficult conversations or emails
4. Competitive Edge
   1. Demonstrate understanding of customers’ needs and how to meet them
   2. Takes proactive steps to make improvements in efficiency, effectiveness and productivity.
5. Leadership
   1. Lead by example, personally modelling positive values, behavior and work practices
   2. Project confidence, expertise and authority
6. Mastering Complexity
7. Handles requests with clear understanding of policy, guidelines and makes appropriate decisions
8. Gathers data and understands root cause of the issue while working towards resolution
9. Performance Drive and Execution
   1. Understands what level of performance is expected and how to get support if required
   2. Perseverance towards delivery and takes personal accountability for own performance.

Experience & Qualifications:

• Worked independently within defined policies and procedures with minimum or no supervision
• Outstanding organizational skills and attention to detail.
• Working effectively under time critical deadlines.
• Excellent written, verbal, interpersonal, and analytical communication skills.
• Proficient in MS Office.
• BA/BS degree; *Business Management/ Finance Certification or equivalent certificate. (Legal certification would be an added advantage).
• Experience in drafting contractual documents.
• Minimum 2+ years relevant business experience (preferably contracts management and drafting experience)
• Experience with Oracles application software preferred

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.