Client Success Summer Intern, Oracle Energy… at Oracle · Arlington

Summary: Oracle is a leading technology company that provides innovative solutions in the energy and water sector. They are seeking a Client Success Summer Intern to support cross-functional teams and utility clients, focusing on customer service and business process excellence. Responsibilities: - Participate in a variety of cross-functional meetings (internal and client-facing), collaborating with teams such as Implementation Engineering, Product, and Client Success to support ongoing initiatives - Help coordinate deliverables and action items between teams, ensuring effective communication and timely updates - Contribute to process improvement by identifying bottlenecks, recommending enhancements, and assisting with the design and testing of Standard Operating Procedures (SOPs) - Assist in the preparation and organization of materials, data, and presentations for client meetings - Support knowledge management by reviewing and improving documentation, and identifying and implementing best practices - Shadow team members during client interactions to observe effective communication with both technical and non-technical stakeholders - Contribute to problem-solving efforts by identifying issues and brainstorming or testing solutions in collaboration with your mentor - Take part in training sessions on Opower’s SaaS product suite, Oracle solutions, and the SaaS business model - Explore the use of AI tools (in alignment with Oracle guidelines) and digital platforms to improve team efficiency and client impact - During your final week of the internship, deliver a capstone presentation showcasing your work Required Qualifications: - Must be enrolled in a university prior to and post internship - Currently pursuing a Bachelor's degree in Business, Environmental Studies, Communications, Humanities, or a related field - Strong interest in technology, sustainability, process optimization, and/or customer success - Excellent written and verbal communication skills - Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously - Creative, collaborative, and eager to learn in a fast-paced environment - Ready to engage and learn with your Opower mentor(s) - Familiarity with Microsoft Office - Must be able to work EST hours and be available onsite at our Arlington, VA office for the full duration of the internship - Candidates must be graduating by May 2027 to be eligible Required Skills: Customer success, Data analytics Important Skills: Process optimization, Microsoft Office Nice-to-Have Skills: Creative, Eager to learn, collaborative Benefits: Medical, dental, and vision insurance, including expert medical opinion, Short term disability and long term disability, Life insurance and AD&D, Supplemental life insurance (Employee/Spouse/Child), Health care and dependent care Flexible Spending Accounts, Pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position., Accrued Vacation is provided to all other employees eligible for vacation benefits., For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment., Vacation accrual is prorated for employees working between 20 and 34 hours per week., Employees working fewer than 20 hours per week are not eligible for vacation., 11 paid holidays, Paid sick leave: 72 hours of paid sick leave upon date of hire., Refreshes each calendar year., Unused balance will carry over each year up to a maximum cap of 112 hours., Paid parental leave, Adoption assistance, Employee Stock Purchase Plan, Financial planning and group legal, Voluntary benefits including auto, homeowner and pet insurance