Medication Liaison at Optum in White Cloud, MI

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Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care.

Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group’s family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together.

We seek a Pharmacy Technician to support all functions of the Genoa mental health pharmacy, primarily through dispensing medical prescriptions, and performing necessary clerical duties while under the direct supervision of a registered pharmacist.

Hours: Monday-Friday 8:00am to 5:00pm EST with lunch from 12:00pm to 1:00pm EST

Location Address: 1049 E Newell St, White Cloud, MI 49349

Primary Responsibilities:

• Serve as an on-site pharmacy resource within the partner clinic to support coordination
• Build relationships with clinic staff, providers, and pharmacy teams
• Support prescription routing and prior authorizations
• Monitor prescription status and resolve delays
• Recruit and enroll patients into Genoa services
• Conduct adherence outreach and manage refills
• Maintain accurate documentation and insurance information
• Ensure compliance with HIPAA and regulations
• Identify workflow gaps and support process improvements

Success Measures:

• Increased patient enrollment and engagement
• Improved prescription turnaround time
• Enhanced adherence and refill completion
• Strong clinic and provider satisfaction
• Accurate documentation and compliance

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• Active and unrestricted Pharmacy Technician license in the state of Michigan
• Ability to travel up to 10% to Stanton location
• Access to reliable transportation and valid US Driver’s license

Preferred Qualifications:

• National Pharmacy Technician Certification (CPhT)
• 3 years of pharmacy, healthcare, or related experience
• Experience with prior authorizations and insurance processes
• Behavioral health or community care experience
• Familiarity with EHR or pharmacy systems
• Microsoft Office experience
• Patient engagement or enrollment experience

Soft Skills:

• Strong communication and organizational skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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