Cyber Education Specialist | Remote, USA at Optiv in Overland Park, KS

Optiv Cybersecurity Education is uniquely positioned to deliver empowering security awareness solutions for the human side of cyber. The Cybersecurity Education Specialist is an individual contributor responsible for designing, developing, delivering, and supporting high-quality cybersecurity learning experiences for external clients. This role blends instructional design, eLearning development, phishing simulation, platform administration, and client engagement ownership.

The ideal candidate is a hands-on learning professional who can translate complex cybersecurity concepts into clear, engaging, and practical learning experiences while independently managing multiple workstreams and maintaining exceptional quality and delivery standards. Prior experience in security awareness or knowledge of application security and cybersecurity best practices is preferred but not necessary.

How you'll make an impact

Learning Design & Content Development:

• Design and develop engaging eLearning and microlearning content using adult learning theory and instructional design best practices for diverse, global audiences

• Create clear, concise storyboards and scripts that effectively translate technical or security topics into learner‑friendly content

• Develop interactive courses in Articulate Rise and Storyline, incorporating multimedia, branching, variables, assessments, and gamification to customize the learner experience

• Design and maintain realistic, scenario‑based cybersecurity content, including simulated phishing templates aligned to real‑world attack patterns

• Identify and apply credible, authoritative research sources to ensure content accuracy, relevance, and originality

Visual & Multimedia Design:

• Create, publish, and edit context‑appropriate visual assets to convey concepts and ideas using Adobe Creative Cloud:

  • Vector graphics in Illustrator

  • Image editing in Photoshop

  • Layout and document design in InDesign

• Apply visual design principles to ensure accessibility, clarity, and consistency across learning assets

Platform Administration & Technical Enablement:

• Perform administrative functions in Learning Management Systems (LMS) and Content Management Systems (CMS), including content publishing, client admin support, and troubleshooting

• Support and administer simulated phishing platforms, including campaign setup, template creation, and operational maintenance

• Troubleshoot course, platform, and delivery issues to support client engagements

Client Engagement & Collaboration:

• Own assigned client engagements, including kick‑off calls, service delivery, ongoing support, and issue resolution

• Evaluate client objectives and key performance indicators (KPIs), historical data, culture, and user population for consulting program maturity, components, and best practices

• Communicate clearly and professionally with clients, subject matter experts (SMEs), and internal stakeholders in both written and verbal formats

• Collaborate closely with other Cybersecurity Education team members and Optiv SMEs to ensure technical accuracy while maintaining instructional quality

Quality, Operations & Continuous Improvement:

• Execute assignments on time and deliver high‑quality work aligned to defined scope and quality standards

• Participate in and contribute to quality reviews, providing constructive, actionable feedback to peers

• Develop and maintain internal documentation such as SOPs, job aids, and knowledge base articles

• Leverage talent development opportunities to contribute ideas that improve operational efficiency, service delivery, and innovation

What we're looking for

• Bachelor’s degree in education, instructional design, training, communications, or a related field and 2–3 years of professional experience in a similar role
  or an equivalent combination of education and experience

• Proficiency with Articulate 360 (Rise and Storyline) and Adobe Creative Cloud, particularly Illustrator, Photoshop, and InDesign

• Experience designing and developing interactive eLearning aligned to adult learning principles

• Experience with LMS administration, including platform configuration, content publishing, user support, and troubleshooting

• Strong written and verbal communication skills in English (C1 CEFR or equivalent) and technical writing experience

• Demonstrated ability to independently manage multiple concurrent projects, meet deadlines, and maintain attention to detail

• Comfortable collaborating with distributed and remote teams

• Desire to work alongside innovative, inquisitive, and inclusive colleagues

• High proficiency in MS Excel, PowerPoint, Word, Outlook, Teams, SharePoint, and Copilot

• Experience administering or supporting simulated phishing platforms and security awareness programs is preferred

• Exposure to cybersecurity, security awareness, or technical training content is preferred

• Experience working directly with external clients in a consulting or services‑based environment is preferred

• Familiarity with productivity expectations for eLearning development in Rise and Storyline (e.g., established hourly development ratios) is preferred

• Experience designing for global audiences and content translation is preferred

#LI-KG1

What you can expect from Optiv

• A company committed to our inclusive value through our Employee Resource Groups

• Work/life balance

• Professional training resources

• Creative problem-solving and the ability to tackle unique, complex projects

• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.

• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

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