Salesforce ServiceMax Support Lead at Optimum… · Chennai

Key Responsibilities

• Provide technical leadership and guidance for SERVICEMAX implementations and/or customizations including systems integrations, 3rd party applications, AppExchange products, and custom Lightning development.
• Provide technical leadership, setting best practices (e.g., integration and application development, deployment, testing, iterative refinement) to senior and junior developers.
• Provide the necessary guidance to estimate user stories.
• Clarify any ambiguity with the user story requirements and baseline the estimation.
• Deliver Field Service Lightning application architecture, and guide development, integration, distributed data management, and application testing teams.
• Collaborate with other technical and non-technical team members, clients, and vendors to define, build, and deliver solutions.
• Working with customers to analyze and resolve Salesforce and SERVICEMAX product related issues/requirements.
• Participate in the full software development life cycle from technical design to development, testing and deployment.
• Design and develop solutions that best leverage the SERVICEMAX features to support critical business functions and meet project objectives, business requirements and customer goals.
• Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives.
• Develop, test, and document custom development, integrations, and data migration elements of SERVICEMAX implementation.
• Analyze application and system problems and incidents; develop recommendations and solutions for those problems, implement those solutions, and provide communications on the associated actions, business impacts, and results.
• Provide thought & technology leadership on Field Service Management to customer & Practice.

Qualifications, Experience & Specialist Skills

• Excellent understanding of Field Service business Workforce Management, Asset Service Management, Warranty & Service Contract Management.
• Salesforce Platform Architecture expertise.
• Excellent knowledge of SERVICEMAX Configuration & Customization.
• Strong SFDC Development Experience on both Classic (Apex, Visual Force, SOQL, SOSL) and Lightning (Aura) required.
• Integration skills.
• 7+ years IT/FSM/SFDC experience preferable.
• Minimum 3 years of experience as Salesforce Technical Architect.
• Minimum 2 years' experience on SERVICEMAX Configuration, architecture and development.
• Experience with multiple Field Service Management products will be an added advantage.
• Experience in Lightning Web Components (LWC) development will be added advantage.