Sales & Supply Chain Support Administrator at Optimal… · Mona…

• Permanent full-time role
• Based in Mona Vale
• Parking on Site

Are you a highly organised, detail-oriented professional administrator who enjoys working across sales, supply chain and customer service? We are seeking a proactive Sales & Supply Chain Support Coordination Specialist to join our client's growing team and play a critical role in supporting their sales operations and key customer accounts.

This diverse position reports to the Sales Manager and works closely with the Marketing Team, Warehouse, Customer Service, and Key Retail Accounts to support business growth, maintain customer relationships, and ensure seamless execution of promotional, new line, and supply chain activities.

About the Role
You will be responsible for coordinating new line submissions, promotional activity, retailer portal management, account administration, supply chain communication, reporting, and project support across major retail, pharmacy, wholesale, and export channels.

Key Responsibilities

• • Manage new line submissions, product updates and retailer portal administration across major retail and pharmacy accounts.
  • Coordinate product information, compliance documentation, packaging specifications and promotional submissions.
  • Maintain wholesaler and customer account data, including vendor maintenance and product databases.
  • Act as the key liaison between customers, supply planning, logistics and internal stakeholders.
  • Monitor stock availability, inventory performance, DIFOT metrics and customer order fulfilment.
  • Coordinate product launches, promotional activity, order management and delivery schedules.
  • Manage freight, shipment tracking, returns processes and customer communications.
  • Support export sales activities, including quotations, order processing, logistics coordination and forecasting.
  • Provide account support across Amazon, pharmacy, healthcare and specialty retail channels.
  • Prepare sales reports, analyse account performance and maintain accurate customer records.
  • Support business projects, merchandising activities and continuous improvement initiatives.
  • Build and maintain strong relationships with customers, wholesalers and key internal stakeholders.

What We're Looking For Essential Skills & Experience

• Previous experience in Sales Support, Account Coordination, Customer Service, Supply Chain Administration, or a similar role.
• Strong communication and relationship-building skills.
• Exceptional attention to detail and data accuracy.
• Ability to manage multiple projects and deadlines simultaneously.
• Strong problem-solving and negotiation skills.
• Intermediate to advanced Microsoft Office and Outlook skills.
• Ability to work independently while collaborating effectively across multiple departments.

This is an exciting opportunity to work across major retail, pharmacy and export accounts, gaining further exposure to product launches, supply chain coordination, account management and business improvement initiatives while supporting a growing and successful organisation.

APPLY NOW by sending your resume to julie@optimalrecruitment.com.au or for a confidential chat call Julie on 02 8416 4181