Physician Services Clinical Coordinator at Optimal Home… · Grand…

Summary: Optimal Care is a clinician owned and operated company that focuses on providing exceptional care for patients and families. The Physician Services Clinical Coordinator will manage provider orders, coordinate services, and ensure elderly patients receive seamless care, requiring excellent communication and problem-solving skills. Responsibilities: - Coordinate Patient Care and Services - Follow through on all provider orders, ensuring timely execution and proper coordination - Coordinate home healthcare, hospice services, pharmacy delivery, portable diagnostics, and medical equipment - Manage diagnostic test ordering and results, verifying accuracy and communicating findings - Connect patients with social services, chaplain services, caregiver support, and laboratory services - Ensure seamless collaboration between providers, home health agencies, hospices, pharmacies, and other medical partners - Manage Patient Intake and Communication - Conduct new patient intake interviews and set clear program expectations - Answer multi-line phones, triage patient needs, and communicate information to providers promptly - Communicate daily with patients and families about care coordination and questions - Serve as a resource about available health and social services for patients, caregivers, and staff - Work creatively to overcome communication barriers common in geriatric populations - Handle Medical Records and Documentation - Maintain accurate, organized patient medical records and filing systems - Receive and review incoming and outgoing patient correspondence, determining appropriate action - Document all activities according to compliance requirements - Verify and accurately record diagnostic test results received by phone or fax - Ensure confidentiality of all patient and employee information - Provide Exceptional Service - Schedule appointments and manage provider calendars efficiently - Accept and resolve patient and family complaints in accordance with policy - Treat all patients and caregivers with respect, courtesy, and service excellence - Demonstrate understanding of the unique needs of elderly patients and their families - Show active participation in patient safety initiatives - Support Practice Operations - Assist in orientation of new employees and serve as a resource person - Provide backup support for other clerical positions as needed - Identify and communicate opportunities for process improvement - Report any mandated reporting situations to proper state agencies - Maintain compliance with all agency policies and procedures Required Qualifications: - High school diploma or GED - CENA certification, MA certification, or equivalent work experience - Minimum 1 year of experience in medical field or medical office setting - Strong grasp of medical terminology - Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) - Reliable transportation with valid automobile insurance Preferred Qualifications: - Associate's degree - Experience with geriatric population and/or caregivers - Previous experience in care coordination or medical office management Required Skills: CENA Certification, MA Certification, Medical Terminology, Microsoft Office Suite, Care Coordination, Medical Office Management, Geriatric Care, Stress Management, Customer Service, Empathy, Creative Thinking Benefits: Minimum of 3 Weeks Paid Time Off (PTO), Company Vehicle Program, Mentorship Culture, Medical, Dental, and Vision Insurance, 401(k) with Employer Match, Mileage Reimbursement, Cutting Edge Technology