IT Support Specialist at Oportun in Remote

Summary: Oportun is a mission-driven financial services company that empowers its members with intelligent borrowing, savings, and budgeting capabilities. The IT Support Specialist I role involves providing first-line technical support to employees, resolving hardware, software, and connectivity issues while ensuring exceptional customer service. Responsibilities: - Provide first-line support for hardware, software, and account-related issues through Oportun’s IT Service Desk channels (chat, ticketing, and walk-up support) - Troubleshoot and resolve Windows, macOS, and mobile device issues, escalating complex incidents when necessary - Assist in configuring and deploying laptops, peripherals, and mobile devices for new hires and existing employees - Utilize remote support tools (e.g., Kaseya) to assist end-users and perform basic troubleshooting remotely - Support onboarding and offboarding activities including account setup, device provisioning, and access management using Okta and Microsoft 365 - Maintain accurate IT asset inventory, perform audits, and ensure hardware tracking and compliance - Learn and support mobile device management (MDM) tools such as Intune, Tanium, and Jamf for basic system configuration and updates - Document procedures, update technical knowledge bases, and contribute to process improvement initiatives - Collaborate with IT peers to identify recurring issues and recommend solutions to enhance user experience - Deliver outstanding customer service and represent IT with professionalism and empathy in all user interactions Required Qualifications: - 0–2 years of experience in IT support, help desk, or technical assistance role - Foundational understanding of Windows and macOS operating systems, user account management, and software installation - Basic knowledge of network fundamentals (e.g., Wi-Fi connectivity, IP troubleshooting, VPN) - Strong communication skills and ability to explain technical information to non-technical users - Familiarity with Microsoft 365 and Okta (or similar cloud identity platforms) - Eagerness to learn new technologies and apply feedback in a dynamic environment - Demonstrated organizational skills with the ability to manage multiple support requests effectively - Associate degree in Computer Science, Information Systems, or equivalent hands-on experience Preferred Qualifications: - Experience in a Service Desk or End User Support environment within a corporate or financial services setting - Exposure to MDM tools (Intune, Jamf, or Tanium) - Knowledge of VPN solutions (ZScaler) and collaboration tools such as Zoom or Slack - CompTIA A+ or equivalent entry-level IT certification - Strong desire to pursue growth in IT Support, Systems Administration, or Cloud Technology fields Required Skills: Windows, macOS, Microsoft 365 Important Skills: network fundamentals, Okta, MDM tools Nice-to-Have Skills: CompTIA A+, customer service