CRM Strategy & Solutions Intern at OpenX in Remote

Summary: OpenX is focused on unleashing the full economic potential of digital media companies. They are seeking a detail-oriented intern to support the scalability, governance, and continuous improvement of their Salesforce ecosystem, while gaining hands-on experience in CRM management within a high-growth AdTech environment. Responsibilities: - Conduct regular audits of Salesforce records (Accounts, Contacts, Opportunities) to identify duplicates, missing fields, and inconsistencies - Support ongoing data governance efforts to maintain Salesforce as a clean and trusted system of record - Apply and enforce naming conventions, field standards, and account hierarchies across advertiser and publisher records - Help maintain consistency in how data is structured to support reporting, segmentation, and operational workflows - Build and maintain Salesforce reports and dashboards that track data hygiene, completeness, and adoption of standards - Surface trends and recurring issues to inform system and process improvements - Document CRM workflows, field definitions, and data governance best practices - Contribute to scalable documentation that supports onboarding, training, and system adoption - Partner with Revenue Operations, Sales, Finance, and Marketing to resolve data discrepancies and support reporting needs - Assist with ad-hoc requests tied to pipeline visibility, attribution, and performance tracking - Support the design, testing, and rollout of Salesforce enhancements (e.g., validation rules, automation, field updates) - Contribute to initiatives that improve upstream data capture and reduce manual effort through better system design Required Qualifications: - Exposure to Salesforce (coursework, internship, or self-learning such as Trailhead) - Proficiency in Excel or Google Sheets - Strong attention to detail and organizational skills - Comfort navigating ambiguity and learning new systems quickly - Analytical mindset with a proactive approach to problem-solving - Interest in CRM systems, AdTech, SaaS, or go-to-market strategy - Salesforce Trailhead completion or certifications Required Skills: Salesforce Important Skills: Excel, Data Governance, Analytical Mindset Nice-to-Have Skills: CRM Systems, AdTech, SaaS, Go-to-Market Strategy, Curiosity, Ownership Mindset