Comparison Operations Analyst at Opensignal in Location not listed

Comparison Operations Analyst

How you will make an impact:

We are looking for a commercially driven, partnership-focused individual to join our growing Comparison team. You will take ownership of our client and partner relationships, lead channel performance analysis, and drive the development of new comparison partnerships — all in service of our major UK comparison clients including Go.Compare and Confused.com.

This role sits at the intersection of commercial trading, relationship management, and product optimisation. You will be responsible for ensuring our comparison services run accurately and efficiently, reflecting the most up-to-date pricing and products in the market — ideally ahead of our competitors. You will use data to drive decisions, build strong partnerships, and contribute directly to the growth and performance of our comparison channels.

Please note: Our comparison services operate within UK insurance markets regulated by the Financial Conduct Authority (FCA). You will be expected to work within relevant regulatory guidelines and contribute to a culture of compliance and Treating Customers Fairly (TCF).

Primary Responsibilities:

Client & Partner Relationship Management

• Own day-to-day management of comparison client relationships, serving as the primary point of contact for major UK partners including Go.Compare and Confused.com.
• Manage day-to-day relationships with comparison insurance partners, ensuring smooth communication, accurate product representation, and timely delivery of changes.
• Lead the development and onboarding of new comparison partnerships, from scoping through to live delivery.

Channel Performance & Commercial Analysis

• Lead channel trade analysis and performance reporting, translating data into clear, actionable insights for internal and external stakeholders.
• Conduct partner-level performance analysis to identify trends, opportunities, and risks across the comparison channel.
• Monitor competitor activity and market developments, providing regular insights to inform product and commercial strategy.
• Track and report on consumer trends, contributing to product and positioning decisions that keep our services relevant and competitive.

Product & Channel Optimisation

• Lead on product optimisation initiatives, identifying opportunities to improve channel performance and customer experience.
• Scope and coordinate delivery of all channel changes and partner onboarding activity, working closely with internal product and development teams.
• Ensure comparison services reflect the most current and accurate products and pricing in the market at all times.

Compliance & Governance

• Work within FCA regulatory requirements applicable to UK insurance comparison, including adherence to Treating Customers Fairly (TCF) principles.
• Maintain accurate records and documentation in line with internal governance and audit requirements.

Knowledge & Skill:

Essential

• Proven background in comparison, online marketplace, or a related digital/commercial environment.
• Commercially astute, with a track record of driving value through data insight and channel performance analysis.
• Experienced in partnership or client relationship management, with the ability to build trusted, long-term relationships.
• Strong analytical mindset — confident working with data to identify trends, opportunities, and risks.
• Understanding of why consumers and providers use price comparison services, and what drives channel performance.
• Methodical and process-driven, with excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• A self-starter who takes initiative and follows through with minimal supervision.
• Exceptional attention to detail — you take accuracy seriously and hold yourself and others to a high standard.

Desirable

• Direct experience working with major UK aggregators (e.g. Go.Compare, Confused.com, CompareTheMarket).
• Exposure to FCA-regulated insurance products or financial services environments.
• Experience leading or contributing to new partnership development and onboarding.
• Familiarity with the pet insurance or device/electronics insurance market.

Tools & Education

Required:

• Proficient in Microsoft Excel and PowerPoint (or Google equivalents) — you use these tools confidently for analysis, reporting, and stakeholder presentations.
• Comfortable working with online product databases and data portals.

Desirable:

• Experience with CRM, project management, or ticketing tools (e.g. Jira, Confluence, Salesforce).
• Familiarity with data visualisation or BI tools.

Education: No specific degree required. We value commercial acumen, analytical capability, and proven partnership management experience over formal qualifications.

About Us

Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximise commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.

Real network experience is our focus and ultimately that's what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.

With offices in London, Boston, Victoria, British Columbia, and Warsaw, and employees around the world, we are a truly global organization. We are an equal-opportunity employer dedicated to building an inclusive and diverse workforce.

Benefits

We believe we are stronger when we not only celebrate our many differences, values, and voices but also include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We'll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:

• Competitive compensation packages; including a long-term equity program.
• Comprehensive group benefits package.
• Company sponsored retirement savings plan.
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including Summer Fridays, and the opportunity to work from abroad.
• Charity matching and time off for community volunteering.
• Regular virtual and in-person events and socials.