Clinical Specialist (RN), Education

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role

Reporting to the Sr. Clinical Specialist (NP), the Clinical Specialist RN will support the development, implementation, and continuous improvement of clinical education programs, onboarding systems, and provider readiness initiatives. This role blends clinical expertise with operational and technical proficiency to ensure high-quality, scalable training experiences for providers.

While this position is non-patient-facing, it requires active clinical judgment, strong knowledge of care delivery workflows, and the ability to translate clinical processes into effective educational content and systems. The Clinical Specialist RN will play a key role in maintaining clinical accuracy across training materials, supporting onboarding workflows, and contributing to program and update readiness.

What You'll Do

Onboarding & Clinical Education Support

• Assist in the maintenance and optimization of clinical onboarding modules within the Learning Management System
• Ensure training materials reflect current practices, workflows, and platform capabilities
• Support provider readiness by monitoring metrics and feedback related to onboarding and training activities.
• Monitor designated communication channels to identify, triage, or escalate clinical or technical onboarding issues

Training Content & Clinical System Updates

• Maintain and update clinical documentation and training materials across verticals and clients
• Translate clinical workflows, regulatory requirements, and platform updates into clear, user-friendly educational materials
• Assist in development of new training resources related to clinical initiatives, workflow enhancements, or product updates
• Support knowledge base management

Client Launch Preparation Support

• Support the Sr. Clinical Specialist (NP) in coordinating required and supplemental materials for client launch preparedness
• Collaborate with cross-functional teams to ensure clinical readiness for go-live

Collaboration & Communication

• Participate in regular Clinical Education team meetings to align on priorities, share insights, and address challenges
• Collaborate cross-functionally with Clinical Operations and Quality teams to support training and implementation efforts

Process Support & Continuous Improvement

• Contribute to the ongoing refinement of clinical onboarding, training programs, and launch workflows to improve scalability and effectiveness
• Identify trends, gaps, or recurring issues in provider education and escalate recommendations
• Support quality improvement initiatives related to clinical training and provider performance
• Assist with additional duties as assigned

Who You Are

• Active, unencumbered Registered Nurse (RN) license
• Strong clinical knowledge with ability to apply critical thinking in non-patient-facing, operational contexts
• Excellent communication, organization, and cross-functional collaboration skills
• Ability to interpret clinical workflows and translate them into clear, structured educational content
• Comfortable working in fast-paced, high-growth environments with evolving priorities
• Demonstrated adaptability to new technologies, systems, and workflows

Preferred Qualifications

• Experience in clinical education, training, onboarding, or staff development
• Background in telehealth, virtual care, or healthcare technology environments
• Familiarity with clinical documentation standards, regulatory considerations, and quality assurance processes
• Experience with platforms such as Notion, Confluence, Dosespot, Photon, Amazon Connect, Slack, Zoom, Zoho, and G-Suite

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Generous PTO & hybrid-working flexibility
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

Our Company

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.