Dispatcher at Openlane… · Richmond

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful.

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re looking for:

As a Dispatcher (Transportation Coordinator), you will coordinate the daily activity within the transportation department, including ensuring timely and efficient dispatch of drivers for pick up/deliveries, coordinating sublet transportation carriers, posting charges, and reporting on transportation department activities to local management and our corporate office.

You are:

• Organized. You are comfortable working in a fast paced environment, and can stay organized when handling multiple tasks.
• Detail-oriented. You will ensure a high degree of accuracy in your tasks, in accordance with our customer and company requirements.
• Team-oriented. You will support the Transport Supervisor/Manager with the day to day, and willing to jump in where needed to assist.

You will:

• Act as a point of contact for transportation and ensure customers receive prompt, efficient and courteous attention.
• Coordinate the movement of vehicles to and from the Vehicle Logistics Centers (VLC), including dispatching loads for correct arrival designation, completing all related paperwork to ensure a smooth transaction.
• Manually or electronically enter data in an accurate and timely manner, including vehicle information, locations, and other documents, into our transportation and inventory management systems.
• Accurately quoting transportation services, processing transactions, & posting charges according to contracts and company specifications.
• Investigate any discrepancies and communicating same to appropriate personnel in a timely manner.
• Coordinate with lead drivers to ensure vehicles are picked up in a timely and efficient manner.
• Assist with scheduling for transport drivers, ensuring adequate staffing in connection with the volume of driveaway services.
• Be familiar with procedures for handling all aspects of customer service.
• Maintain excellent customer service, strong telephone support and ability to answer or research the answer to customer questions.
• Act as a point of contact for transportation services within the VLC, ensuring customers receive prompt, efficient, and courteous attention; and escalating any concerns to the Transportation Supervisor/Manager.
• Resolve any customer complaints in a friendly, courteous manner. Advise manager or designated supervisor of all serious complaints or incidences.
• Pro-actively promote transportation services in collaboration with our Sales & Dealer Relations teams.
• Run aging reports and contact sellers and buyers regarding outstanding shipments.
• Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
• May assist with onboarding, training, and supporting transportation employees with job related tasks.
• Ensure all company vehicles are in safe operating condition by scheduling regular maintenance and ensure weekly van inspections are completed in accordance with our safety program.
• Other duties as assigned.

Must haves:

• High School diploma or equivalent.
• 1-3 Years’ of related experience in a logistics or dispatching role.
• Tech-savvy, and comfortable using Google Suite.
• Strong customer service and communication skills.
• Excellent organizational and time management skills.

Nice to Haves:

• Post-secondary education in a related field is an asset.
• Self-starter who can assess work volumes and ensure timely completion of prioritized tasks.
• Experience with AMS, VTrace, and other OPENLANE systems.
• Bilingual (English/French) is an asset.

Sound like a match? Apply Now - We can't wait to hear from you!

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Compensation Range of Hourly: $22.00 - $25.00 CAD

(Depending on experience, skill set, qualifications, and other relevant factors.)