Program Manager, Human Data at OpenAI in San Francisco, CA

Summary: OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. As a Program Manager in the Human Data team, you will partner with research teams to execute programs for collecting high-quality data, ensuring successful completion of human data campaigns. Responsibilities: - Work in a high velocity environment, where the outcome of your work will have a direct impact on the models that OpenAI deploy in the real world - Work closely with external vendors, trainers and internal researchers to collect, review, and deliver high-quality data - Gather requirements, write instructions, define success criteria, and calibrate the AI trainers - Use internal tooling to assess labeled data and provide feedback to AI trainers - Think critically and share recommendations on tooling and process improvements, optimizing for quality, throughput, and AI trainer experience Required Qualifications: - You thrive in dynamic environments. You are comfortable navigating ambiguity, managing shifting priorities, and adapting to fast-paced changes without missing a beat - You're curious about AI, LLMs, Agents. While not required, an interest or background in these areas will help you connect the dots in our broader mission - You have a can-do attitude. You don't shy away from rolling up your sleeves and tackling the 'grunt work' with the same enthusiasm as high-visibility tasks - You're an excellent communicator. You love bringing people together, fostering collaboration, and providing clarity in complex situations. Your empathetic approach helps you understand different perspectives and build strong, trusting relationships - You are resilient and flexible. Setbacks don't rattle you. You bounce back quickly, adjust strategies as needed, and maintain a positive, solution-oriented mindset - You're super organized amidst chaos. Even when things are moving quickly, you keep track of details, manage competing demands, and bring structure to complexity - You enjoy operational work. While you might have an interest in broader topics like safety, you find satisfaction in executing operational tasks efficiently and effectively - You have a knack for data. You've gone beyond basic data annotation and have hands-on experience with data analytics, using insights to inform decisions and improve processes - You're energized by start-up environments. If you enjoy the hustle, resourcefulness, and rapid iteration typical of start-ups, you'll feel right at home - You have some relevant experience. Ideally, you have at least 1-2 years of relevant experience and are eager to grow within a role that challenges and develops your skills Required Skills: Data analytics, Project management Important Skills: AI knowledge, Operational efficiency Nice-to-Have Skills: communication, Adaptability, Organizational skills, Collaboration