HOA Coordinator (47397) at Open House… · Addison

Summary: Open House Texas/Atlanta Realty & Investments is a growing property management company seeking an HOA Coordinator to join their team. In this role, the coordinator will manage HOA-related matters, ensuring compliance and communication with various stakeholders while protecting real estate assets. Responsibilities: - Establishes contact with the HOA, handles the account setup, and oversees recurring payment management to prevent liens from being placed - Creates violation notices within CRM to comply with HOA rules and regulations - Provides support and maintains open lines of communication to ensure HOA issues are handled appropriately and in a timely manner - Maintains and tracks an accurate log of Leasing Restricted communities to ensure our investments align with company standards - Work closely with the HOA and Asset Management departments in order to help initiate and execute the proper documentations - Negotiates debt to reconcile any outstanding liens against the owned properties; examines invoices, challenges erroneous charges, and recoups amounts owed - Reviews all incoming mail and correspondence to ensure bills are paid timely and to capture important information about changes in billing, voting on changes to association rules, and changes that affect our tenants - Conducts periodic conference calls with key contacts in each market to communicate HOA issues and support field concerns - Actively follows up with outstanding issues, violations, or requirements - Actively participates in HOA team meetings - Maintains working relationships with inter-departmental staff, HOA management, vendors, and residents - Drafts, edits and prepares correspondence, reports, and other material for residents, management & vendors - Audits and reviews tenant ledgers to maintain appropriate chargebacks - Monitors acquisitions of new properties and turns to ensure no violations are attached to the home - Completes all processing of HOA and City Code notices and violations received - Disputes contested fines with HOAs and municipalities - Notifies residents of necessary compliance issues - Adheres to all Fair Housing laws - Any additional duties as assigned by management Required Qualifications: - High School diploma or equivalent required - Minimum of 1 year experience in property management - 2+ years of experience in customer service - Proficiency in Microsoft Office (Word, Outlook, and Excel) - Exceptional verbal and written communication skills, with a strong ability to problem-solve - Excellent planning, analysis, and problem-solving abilities - Strong organizational skills with the proven ability to prioritize tasks, manage multiple responsibilities, and meet deadlines effectively - Keen attention to detail, ensuring accuracy in communication, documentation, and problem resolution Preferred Qualifications: - Prior HOA experience is highly preferred Required Skills: Property management, HOA management, Microsoft Word, Microsoft Outlook, Microsoft Excel