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Customer Development Manager at Opella · Taguig
Skills
Job Description
- Position: Customer Development Manager
- Report to: Channel Lead
- Location: Philippines
- Job type: Permanent, full-time
Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.
Our mission: to bring health in people’s hands by making self-care as simple as it should be for over half a billion consumers worldwide.
At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers.
Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan. B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.
Find out more about our mission to bring health in your hands at www.opella.com.
Main responsibilities:
Develop Sustainable Business in Key Chain Customers:
- Plan and execute winning customer business plans to achieve current year targets and grow compared to the previous year.
- Execute Joint Business Planning (JBP) with key chain customers.
- Negotiate pay-for-performance KPIs to ensure profitable growth.
2. Key Chain Customer Management:
- Conduct quarterly business reviews with key chain customers.
- Negotiate mutually beneficial annual terms and conditions.
- Cultivate and maintain beneficial business relationships with key customers at all organizational levels.
- Ensure consistent distribution and availability of relevant CHC brands and outperform competitors.
- Collaborate with Marketing and Trade Marketing teams to formulate and execute promotion strategies that drive profitable sales growth.
3. Investment Management:
- Work with the Revenue Growth Management team to manage Gross To Net investments effectively.
- Apply financial and strategic management skills to ensure a good return on investment.
4. Merchandising Management:
- Collaborate with merchandising teams to ensure best-in-class product displays and shopper engagement in-store.
- Align with trade marketing to ensure in-store execution meets planned customer standards.
5. Data-Driven Analysis & Management:
- Participate in monthly demand reviews as necessary.
- Provide and monitor relevant 3-month rolling forecasts for key customers.
- Conduct pre and post-promotion analyses with marketing or trade marketing teams to ensure effective ROI.
- Monitor category and competitor market intelligence, share insights, and initiate actions as needed.
- Collect and analyze monthly offtake data from key customers and share insights with the commercial team.
6. Receivables Management:
- Ensure timely processing and appropriate support for debit notes.
- Work closely with distributor finance and customers to resolve any disputed credit or debit notes.
About you
- Minimum of 8 years of experience in key account/customer development.
- Strong financial acumen.
- Proficiency in planning and executing business reviews and joint business planning.
- Solid strategic and tactical negotiation skills at all levels of the customer organization.
- Strong communication and high-level customer engagement skills.
- Business development mindset.
- Innovative thinking.
- Positive, can-do attitude.
Why us?
At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.
We Are Challengers.
We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:
All In Together: We keep each other honest and have each other's backs.
Courageous: We break boundaries and take thoughtful risks with creativity.
Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.
Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.
Join us on our mission. Health. In your hands.