Guest Liaison at Onni Group of Companies in Chicago

Summary: Onni Group of Companies is a leading organization in community building and customer satisfaction. The Guest Liaison is responsible for responding to guest requests, ensuring maximum customer satisfaction through effective communication and service. Responsibilities: - Handles all guest interactions with the highest level of hospitality and professionalism in both presentation and verbiage; accommodating special requests whenever possible - Assist guests in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Means of communication include telephone, mail, and personal verbal conversation - Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner - Complies with Work Rules and Standards of Conduct. Reports any deficiencies within these regulations to management - Works harmoniously and professionally with co-workers, supervisors, and third party vendors - Unique concierge knowledge and execution. Ability to assist guest with recommendations and reservations within the capacities of food and beverage, leisure, transportation and professional service inquiries - Assist guest where necessary with bringing in, delivering, and storing of luggage - Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing. Input and follow up on workorders - Assist with hotel reservations; including quoting, creation and modification - Provide basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service - Learn resident/guest names and anticipate needs and while exceeding expectations - Availability to work unique hours including but not limited to mornings, nights, weekends, and holidays per management discretion - Effectively troubleshoot and utilize conflict resolution skillsets to make point-of-contact decisions - Completes required daily reports, and checklists Required Qualifications: - High school diploma/GED and completion of a craft apprenticeship, or an equivalent - High School Degree or equivalent - Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows - Excellent customer service orientation and excellent interpersonal skills - Excellent oral and written communication skills Required Skills: MS Project, MS Outlook, MS Word, MS Excel, MS Windows, Customer Service Orientation, Oral and Written Communication Benefits: Competitive pay and a Comprehensive Benefit Package, Health Saving Account, Flexible Saving Account, Employee Assistance Program, Annual Education Allowance, Generous Referral Program, Fun and collaborative company culture with lots of team-building events, Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel