Quality Assurance Specialist at OneQuest Health in Covington, KY

QUALITY ASSURANCE SPECIALIST

CHNK Behavioral Health - OneQuest Health

Qualifications:

1. Bachelor’s degree preferred; equivalent combination of education and relevant experience will be considered.

2. 1-3 years of experience in behavioral health/mental health services, quality assurance, or healthcare administration preferred. Licensed therapists, case managers, or other behavioral health professionals seeking quality assurance role are encouraged to apply.

3. Experience with electronic health records and health record systems preferred. Proficiency with Microsoft Suite required.

4. Strong analytical, problem-solving, and communication skills with attention to detail.

5. Knowledge of or willingness to learn federal, state, and local regulations governing behavioral health services.

6. Familiarity with quality improvement concepts and interest in developing expertise in compliance monitoring and best practices.

7. Ability to assist supervisors with training on policies and procedures, and support compliance monitoring and accountability measures.

8. Ability to collaborate effectively, support colleagues, and contribute positively to the team’s overall objectives.

Position Summary

The Quality Assurance Specialist assists the Director of Quality Assurance to ensure regulatory compliance in the delivery of services, to measure the effectiveness of services, and to facilitate corrective action and quality improvement initiatives as needed. The QA Specialist plays a key role in overseeing adherence to organizational policies and procedures, assisting supervisors in addressing non-compliance issues, and aggregating and disseminating data to inform best practices.

The QA Specialist creates and distributes regular reports, guides incident report meetings, reviews clinical documentation, and conducts internal audits. This role requires collaboration across all departments—management, clinical, and residential teams—to troubleshoot concerns or gaps, implement corrective actions, and provide regulatory guidance that supports continuous quality improvement.

Essential Job Duties

1. Monitor and evaluate quality of service delivery using standardized measures and indicators. Track metrics across services, timeliness of activities, client-reported outcomes, and treatment effectiveness under the guidance of the Director of Quality Assurance.
2. Conduct internal quality audits and compliance reviews to evaluate services and care delivery against Kentucky Administrative Regulations, CHNK procedures, and accreditation standards of best practice. Evaluate existing clinical practice and processes through case record reviews, client feedback analysis, direct observations, and focused reviews of functional areas.
3. Support incident reporting and review processes, including participation in meetings, documentation of results, data analysis, and identification of quality improvement opportunities.
4. Facilitate case record reviews and associated activities, including scheduling, making assignments, aggregating, evaluating, and disseminating results.
5. Provide administrative and analytical support for Performance Improvement and Quality Assurance Committees. Work with cross-functional teams to help advance development and implementation of action plans as needed.
6. Assist with development, analysis, and distribution of reports and performance indicators for use in program team meetings, Quality Assurance activities, Risk Management, and executive reporting. Ensure accuracy and timeliness of data presentations.
7. Support training and education initiatives as needed, including assistance with regulatory compliance training and quality improvement education for clinical, administrative, and operations staff.
8. Remain up to date on policies and procedures for all operations, and assist in developing new procedures, and updating existing procedures when changes occur.
9. Perform other duties as assigned.

Physical Demands and Work Environment

1. While performing the duties of this job, the employee is regularly required to stand, walk and talk or hear; use hands to finger, handle or feel objects; and reach with hands and arms. The associate is occasionally required to sit, kneel, squat, and hold objects or carry.
2. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Benefits

Our full-time associates are eligible for the following benefits to support them as they help us improve the lives of others. *Thirty-seven paid days off 13 Paid Holidays 18 days of PTO 6 additional days of time off for illness of 3 or more days. *Four weeks of paid family leave (new child or care for a family member) after 1 year of employment *Student Loan Repayment Assistance up to $10,000 *Tuition Reimbursement of up to $5,000 per year *Retirement Plan with 6% employer match *Medical Plan with Zero Deductible *Dental, Life, LTD, STD, and Vision *Flexible Spending Account *Employee Assistance Program *Free Parking *Dog-friendly environment at some locations (bring your pet to work)

CHNK Behavioral Health is an Equal Employment Opportunity Employer

Job Type: Full-time

OneQuest Health is an Equal Employment Opportunity Employer