Lab Services Specialist/ Member Support… at One Medical · Washington

Summary: One Medical is a primary care solution that aims to transform healthcare by making it more affordable and accessible. The Lab Services Specialist/ Member Support Specialist will provide exceptional patient experiences through venipuncture and other clinical support services, ensuring a positive in-office atmosphere and assisting with various patient care tasks. Responsibilities: - Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary - Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location - Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs - Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization - Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting - All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc - Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc - Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization - Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work Required Qualifications: - At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment OR successful completion of an Amazon Career Choice training program - Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions - Strong written and verbal communication skills - A High School Diploma or equivalent - Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously - Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) - A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care - A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks Preferred Qualifications: - Successful completion of an Amazon Career Choice Training program Required Skills: Venipuncture, Customer service, Communication skills Important Skills: Medical Assistant experience, Computer proficiency Nice-to-Have Skills: Empathy, Team collaboration, Problem solving, Self-awareness Benefits: Paid sabbatical for every five years of service, Free One Medical memberships for yourself, your friends and family, Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues, Competitive Medical, Dental and Vision plans, Pre-Tax commuter benefits, PTO cash outs - Option to cash out up to 40 accrued hours per year, 401K match, Credit towards emergency childcare, Company paid maternity and paternity leave, Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance, Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance, Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%, UpToDate Subscription - An evidence-based clinical research tool, Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education, Rounds - Providers end patient care one hour early each week to participate in this shared learning experience, Discounted rate to attend One Medical’s Annual REAL primary care conference