Float Medical Receptionist at One Medical in Glendale, AZ

Summary: One Medical is a primary care solution aiming to transform healthcare by making it more affordable and accessible. The Float Medical Receptionist will serve as an ambassador for patients, ensuring a positive in-office experience while performing various administrative and front-of-house duties. Responsibilities: - Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary - All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc - Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc - Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work - Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Required Qualifications: - At least 1 year of experience in high touch customer or patient facing roles - Strong written and verbal communication skills - Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams - A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges - Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Required Skills: Slack, G-suite, Zoom, Electronic Medical Record System 1Life, Insurance verification, Billing knowledge, Scheduling management, Computer technology proficiency Benefits: Paid sabbatical for every five years of service, Free One Medical memberships for yourself, your friends and family, Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues, Competitive Medical, Dental and Vision plans, Pre-Tax commuter benefits, PTO cash outs - Option to cash out up to 40 accrued hours per year, 401K match, Credit towards emergency childcare, Company paid maternity and paternity leave, Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance, Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance