ServiceNow Business Process Consultant México at Ondaro · Mexico…

Ondaro is with you for what comes next.

At Ondaro, you’ll be part of a collaborative, global consulting firm that values precision, innovation, and impact. You’ll have the opportunity to influence key financial and operational decisions while helping shape a best-in-class payroll function that supports a diverse international workforce. We invite you to bring your authentic, courageous, empathetic, and customer-obsessed self to a team that’s passionate about delivering excellence for our clients and each other.

What you’ll be doing:

Ondaro is seeking Business Process Consultant Works independently with stakeholders to analyze, design, and improve business processes using ServiceNow capabilities. Translates business requirements into functional solutions and supports delivery teams.

• Develop and maintain revenue recognition and invoicing processes, including collections.
• Lead workshops with business stakeholders to identify process improvements
• Translate business requirements into functional specifications
• Design optimized workflows using ServiceNow capabilities
• Support backlog prioritization and solution validation
• Collaborate with architects and developers to ensure alignment with platform best practices.
• Strong knowledge of ITSM and enterprise service management processes
• Hands-on experience with ServiceNow modules (ITSM, CSM, HRSD or SPM)
• Experience facilitating workshops and gathering requirements
• Ability to translate business needs into functional designs
• Familiarity with frameworks such as ITIL

What you’ll bring to the table:

• Experience facilitating workshops and gathering requirements
• Experience in Servicenow
• Ability to translate business needs into functional designs
• Familiarity with frameworks such as ITIL
• Strong stakeholder communication
• Problem-solving mindset
• Ability to balance business and technical perspectives
• Proactive and solution-oriented
• Ability to fluently communicate (orally and in writing) in Spanish and English.

Perks? Oh, yes

Ondaro's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee, so you have the time and resources available to stretch yourself.

We value diversity at our company. Ondaro is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.