Sales Officer at OmniGroup in Tamale, Northern Region, Ghana

Job Purpose

To drive diagnostic sales and revenue growth by leveraging laboratory knowledge to acquire new clients, manage key accounts and close deals effectively.

Key Responsibilities

Sales & Revenue:

• Acquire new clients.
• Meet monthly and quarterly revenue targets.
• Upsell and cross-sell diagnostic services to existing clients.
• Ensure timely collection of receivables.

Customer Experience:

• Leverage prior lab exposure and knowledge to answer client and other stakeholder questions.
• Gather client feedback to help improve service delivery.
• Work with the Marketing department on promotions and campaigns.
• Coordinate with technical team on technical client queries.
• Manage key accounts.

Strategy & Reporting:

• Develop and execute a sales plan for your designated territory.
• Prepare weekly, monthly and quarterly sales reports.
• Develop plans to improve relevant key performance indicators.
• Participate in monthly and quarterly reviews with the Executive Director.

Competencies

Educational Qualification and Experience:

• Bachelor’s Degree in Sales, Marketing or a related field OR Bachelor’s Degree, Diploma or Certificate in Medical Laboratory Science or a related field.
• Candidate with a laboratory science background and some sales in a related setting will be given strong preference.
• A minimum of two (2) years of relevant work experience in a sales, laboratory or healthcare setting.
• Hands-on experience in a medical laboratory or diagnostic sales is highly desirable.

Technical:

• Laboratory/diagnostic knowledge (test type, procedures, terminology)
• Knowledge of the Ghanaian market and industry trends, specifically as it relates to the healthcare/laboratory industry
• B2B/B2C sales and revenue generation, including prospecting, negotiation and closing
• Receivables collection and follow up
• CRM and key account management
• Territory sales planning, sales reporting and KPI tracking
• Client feedback systems
• Presentation skills for executive reviews
• Valid driving license and ability to drive a car or ride a motorbike (for territory coverage and client visits)

Personality:

• Results-driven and target oriented
• Self-motivated and proactive
• Confident and credible, using lab background
• Customer-centric and good listener
• Resilient and persistent
• Strong verbal and written communication
• Collaborative team player
• Accountable for results and collections
• Organized with time and reporting deadlines
• Emotionally intelligent relationship builder