Collections Officer at OmniGroup · Accra…

JOB PURPOSE

To play a critical role in supporting Omni Energy's commercial operations and ensuring full cycle of cash recovery by ensuring tracking of status of invoices raised and following through on payment collections. The Collections Officer will engage clients with aged receivables and be the point of contact for Omni Energy regarding payments made by clients.

KEY RESPONSIBILITIES

• Work with invoicing team to monitor and track all raised invoices, ensuring accuracy and timely follow-up with clients after credit terms have lapsed.
• Build and maintain strong relationships with key clients, serving as a primary point of contact for collections and account-related matters. Apply structured strategies per client to recover overdue payments.
• Follow through on outstanding payments, ensuring effective communication and resolution of issues. Ensure prompt response to AP requests from clients and resolve any outstanding issues, escalating issues where necessary.
• Work closely with the invoicing team to align on billing processes and support accurate documentation.
• Provide regular updates to Treasury team on the status of collections and cash inflows.
• Work closely with accounts team to reconcile invoices paid and corresponding payment advice received.
• Conduct regular visits and calls with finance teams of clients to ensure alignment on payment statuses.
• Prepare and present weekly collection status reports to management, highlighting risks, delays and opportunities for improvement.
• Archive all payment advice onto Omni Energy information management system for ease of referencing.

INTERNAL RELATIONS

• Maintain close working relationships with the invoicing, treasury and accounts teams.
• Present weekly collections reports to Project Manager and Commercial Manager.

EXTERNAL RELATIONS

• Maintain contacts with company’s clients, serving as a primary point of contact for collections and account-related matters.

COMPETENCIES:

EDUCATIONAL QUALIFICATION AND EXPERIENCE

• Degree in Business Administration, Finance, Economics, Accounting or a related field
• Minimum of 2 years’ relevant working experience
• Familiarity with credit terms, payment cycles and basic financial documentation

TECHNICAL

• Knowledge of invoicing and collections lifecycle
• Knowledge and application of receivables aging and tracking
• Working knowledge of tax management (WHT, VAT) is an advantage
• Proficiency with CRM systems and financial tracking tools
• Report writing and data presentation
• Negotiation and problem solving

PERSONALITY

• Self-motivated and ability to work with little supervision
• Detail-oriented with excellent organizational skills
• Resilient and calm under pressure
• Integrity and confidentiality
• Strong interpersonal, communication and relationship-building skills
• Ability to collaborate effectively across multiple departments
• Deadline-driven
• Readiness to travel to different locations for work