Product Expert, Customer Support (Santa Cruz, CA) at Omni · Santa Cruz

Summary: Omni is an AI analytics platform that transforms company data into a reliable source of truth for AI. They are seeking a Product Expert to provide exceptional technical support to customers, utilizing knowledge of SQL and data analytics to solve problems and advocate for customer needs. Responsibilities: - Become a deep expert in the Omni product & best practices - Assist Omni’s customers, potential customers, and partners via Slack, acting as the frontline as users navigate the product - Provide proactive, positive, above-and-beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being asked - Stay up to date on the latest product improvements & roadmap - Give voice to customer needs in internal discussions with Product and Engineering - Partner with Solutions Engineering to identify trends and proactively recommend product and tooling solutions to improve customer experience - Share deep knowledge of actual usage cross-functionally to inform how we develop and market our product - Surface feature requests and reproduce and report bugs reported by Omni users - Contribute to our community site, sharing design patterns, solutions, and troubleshooting guides to enable self-service - Create delightful experiences for our customers. Build trust-filled advisory relationships, and find ways to make data teams more successful Required Qualifications: - Strong communication skills, both written and oral - Desire to work directly with customers on a daily basis - Passionate about working with and talking about data - Strong SQL skills; knowledge of SQL for analytics - Love learning and problem solving; enthusiastic about helping and teaching others Preferred Qualifications: - 1+ years experience in data analytics and/or business intelligence preferred Required Skills: SQL, Data Analytics, Business Intelligence Benefits: Health, dental, and vision insurance, 401(k) Plan, Unlimited PTO