Tide Coastal Kitchen | Server at Omni Hotels &… · Fort…

JOB PURPOSE: To provide exemplary service all guests according to Omni standards ESSENTIAL JOB FUNCTIONS: Adhere to all Omni rules, policies, procedures, and standards Greet guests by utilizing the All-In impression standards set forth by Omni Set tables according to type of event and service standards as directed by leadership Suggestively sell items and answer questions/offer suggestions on both food and beverage menu selections Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests Record transaction in MICROS system in a timely manner Adhere to cash handling standardsEnsure satisfaction with each food course and/or beverage Present accurate check to guest and process payment Maintain cleanliness of work areas throughout the day Station set-up and breakdown/side-work Perform any other duties as assigned by leadership Be pleasant, smile and greet all guests, using surnames when obtained QUALIFICATIONS: Minimum 1 year serving experience Must acquire TIPS and ServSafe certifications Developed knowledge of wine, spirits, and beer with experience selling and presenting wines Previous cash handling experience required Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers Ability to accurately and efficiently input information into MICROS Ability to handle stressful situations, while maintaining a calm and welcoming demeanor Ability to work cohesively with co-workers both within and outside of your department Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment Excellent customer service, service recovery and problem-solving skills Must be able to work a variety of shifts, including weekends and holidays ENVIRONMENT & POSITION ANALYSIS: Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environmentsTOOLS & EQUIPMENT: Micros terminal, printer, food and beverage item