Mokara Spa | Attendant at Omni Hotels & Resorts in Dallas, TX

Overview:

The Spa Attendant ensures a high standard of service and hospitality in the Spa Issuance, locker, facility, and Lounge areas to maximize guest and member satisfaction.

Responsibilities:

To welcome, check-in and familiarize all guests and members with the locker room and facilities.

To be a source of information for guests with regards to Spa operations.

To maintain to highest standards of cleanliness, neatness and organization; the entire locker room areas, including but not limited to showers, vanity area, lockers, toilets, sinks, counter tops, mirrors, floors, the lounges, including refreshment tables(s); in order to ensure personal service in a hygienic and immaculate environment.

To maintain to highest standards of cleanliness, neatness and organization; the indoor pool, changing rooms and fitness studio as stated above for the Spa locker room areas.

To be cross-trained in some of the reception desk duties such as conduction tours, understanding the spa software, etc.

To provide personal attention and ensure a pleasant visit for each guest.

Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.

Maintain a professional, neat and organized appearance according to Omni Dallas Hotel standards. Attend all required department trainings and meetings.

Perform any other duties required by management.

Qualifications:

Ability to stand for the entire scheduled shift. Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays. Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail. Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service. Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities. Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times. Must have the ability to report to work on time and when scheduled. Must have the ability to stand and/or walk for extended periods of time. Must meet standards of appearance and maintain a high level of personal hygiene at all times. Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.