Customer Service Representative (CRL) at Oldcastle… · Los…

Summary: Oldcastle Building Envelope is a leading provider of architectural glass and building products, contributing to various significant projects. They are seeking a Customer Service Representative to provide exceptional service to customers, facilitate communication between sales and production, and resolve product and service issues. Responsibilities: - Maintain broad knowledge of clients, products, and services of the organization - Document customer interactions and transactions - Listen attentively to customer needs and concerns; demonstrate empathy, and be an advocate for the customer - Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist - Data entry of faxed, emailed and phone-in orders for production - Coordinate between sales and production to meet customer deadlines - Maintain effective communication channels with product and support staff - Communicate with customers to determine expected delivery date and time - Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution - Assisting sales staff with expediting orders and communications with the production floor - Answer the telephone and direct callers to appropriate departments - Greet customers in a courteous, friendly, and professional manner - Participate in educational opportunities internally and externally to enhance knowledge of product and job skills - Regular and predictable attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of the job - Assist all co-workers when needed - Other duties as assigned Required Qualifications: - A minimum of 1-year previous customer service experience; glass industry preferred - High School Diploma or equivalent; Associates Degree preferred - Strong organizational and listening skills - Ability to work overtime if required - Ability to work independently and prioritize work with deadlines - Ability to work in a fast paced, team environment to meet required deadlines - Utilizes strong time management and organizational skills to successfully multi-task - Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communications Preferred Qualifications: - glass industry experience - Associates Degree - Bilingual in Spanish Required Skills: Data Entry, Bilingual Spanish Benefits: Benefits that benefit you – industry competitive benefits at the lowest cost to the employee, Work-life balance – PTO and holidays, including floating holidays you can choose, Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses, Training – We will equip you with the knowledge and skills you need to succeed