Credit & Collections Associate at Oldcastle… · Dallas

Come Join Us!
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
Job Description
We are seeking a detail-oriented Credit and Collections professional with 3–5 years of experience to join our team. This role will manage an assigned portfolio of accounts, resolve payment issues, and provide actionable insights through regular aging reviews.
The ideal candidate is highly organized, proactive, and an effective communicator with strong Excel skills. Experience with SAP and the construction industry is a plus.

Key Responsibilities
Monitor aging receivables and conduct collection calls to secure outstanding payments
Manage assigned accounts and ensure timely resolution of payment issues
Perform account reconciliations and investigate discrepancies
Partner with Sales to resolve disputes and customer issues
Communicate directly with customers to resolve outstanding balances
Prepare collection letters, notices of intent to lien, and lien documentation as needed
Track lien and bond claim deadlines and escalate risks as necessary
Monitor customer creditworthiness and update customer records
Respond to customer inquiries related to credit and billing
Manage and resolve email requests (waivers, billing issues, short pays, references, etc.)
Maintain key performance metrics (DSO and % Current) within assigned portfolio
Escalate high-risk accounts to Credit leadership

Support Responsibilities
Provide coverage for team members during absences
Assist the Collections Manager with additional tasks as needed

Qualifications
3–5 years of Credit and Collections experience
Intermediate proficiency in Microsoft Office Suite, especially Excel
Experience with credit reporting tools (Experian, Dun & Bradstreet)
Knowledge of lien laws is a plus
Strong analytical, organizational, and problem-solving skills
Excellent communication and time management abilities
High attention to detail and accuracy
Ability to work independently and manage multiple priorities
Comfortable collaborating with internal teams and external customers
Positive, professional attitude with a customer-focused mindset
Familiarity with the construction industry is a plus
High School Diploma or equivalent required; college degree preferred

Key Attributes
Strong attention to detail
Ability to negotiate and resolve issues
Effective multitasking and prioritization skills
Team-oriented mindset with strong collaboration skills
Ability to analyze and resolve complex problems
What OBE Offers You
Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
Work-life balance – PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
Training – We will equip you with the knowledge and skills you need to succeed
OBE Privacy Policy
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.