Teller - Wasco, IL at Old Second National Bank in Campton Hills, IL

Summary: Old Second National Bank is a well-established financial institution that has been serving the Chicago area for over 150 years. The Teller role involves providing front line customer service, processing banking transactions, and balancing a cash drawer while meeting sales referral goals. Responsibilities: - Provides quality, personalized customer service (greeting/closing, uses customer name, telephone etiquette, error resolutions, and written communications). Meets or exceeds established customer service expectations including manager observations - Processes checking and savings deposits/withdrawals by adhering to policies and procedures including ensuring proper endorsements, negotiability of item, validity of identification, and availability of funds - Processes various types of payments and orders according to policy and procedure including loan payments, real estate tax payments, money orders, and cashier’s checks - Counts, proves, and packages currency according to policy and procedure. Balances cash drawer and researches all teller differences within the specified timeframe - Effectively uses technology in order to accurately complete customer transactions - Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals - Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank systems - Maintains flexibility to float to other branches and/or work dynamic schedules needed. Availability to work during branch hours: Monday-Friday, 8am-6pm and Saturday, 8am-12pm Required Qualifications: - High School Diploma or equivalent - Six months of related experience (cash handling, customer service, office, etc.) - Must work onsite to perform responsibilities of this position - Strong customer service orientation with a focus on delivering exceptional experiences - Professional and clear communication skills, both verbal and written - Proficient in cash handling and transaction accuracy - Detail-oriented with a commitment to precision and quality Preferred Qualifications: - In-depth customer service, cash handling, and sales experience strongly preferred - Experience resolving customer service issues and providing exceptional customer service - Prior experience balancing a cash drawer - Prior experience in banking Required Skills: Cash Handling, Transaction Processing, Cash Drawer Balancing, Customer Service Orientation Benefits: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales referral activities.