Desktop Support Engineer at Old Mission in Chicago, IL

Summary: Old Mission is a global proprietary trading firm that leverages state-of-the-art technology and research to identify and execute profitable trading strategies. They are seeking a hands-on Desktop Support Engineer to support the endpoint infrastructure behind their global trading operations, ensuring desktops run smoothly and users remain productive. Responsibilities: - Maintain and support the Windows and Linux desktop environment across global offices - Deploy and manage endpoints using Microsoft Intune - Manage user accounts, groups, and access in Active Directory and Entra ID - Support Microsoft 365 applications (Exchange Online, Teams, SharePoint, Office suite) - Keep desktops current with patches and security updates - Execute physical desk moves, hardware setup, and equipment reconfiguration as staff and seating arrangements change - Monitor service desk ticket queues to ensure timely response - Provide basic network, phone, and video conferencing support - Proactively identify recurring support issues and recommend process, documentation, or system improvements - Occasional weekend support will be required for upgrades, data center work, or emergencies Required Qualifications: - 1–2 years of desktop support experience - Hands-on experience with Windows 11 and Microsoft 365 - Familiarity with Intune or similar endpoint management tools - Experience supporting remote users and VPN troubleshooting - Basic networking knowledge (DNS, DHCP, TCP/IP) - Strong communicator with good organizational skills and a team-first attitude - Ability to work Monday-Friday, 12pm-8pm shift Preferred Qualifications: - Bachelor's degree in a related field preferred Required Skills: Windows 11, Microsoft 365, Intune Important Skills: Active Directory, Basic networking Benefits: Discretionary bonus, Comprehensive benefits program for full-time employees