Senior Operations Manager, P2P at OKX in Hong Kong, Hong Kong

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You'll Do Design and develop strategies and product enhancements for the global P2P business (ex-Hong Kong) to align with business growth objectives and drive their implementation. Establish effective growth strategies by integrating real business scenarios with data analysis; gain in-depth understanding of global P2P market characteristics, address user needs and pain points across each market, and enhance product usability and overall user experience. Build a user risk control and quality management system, establish standardized user operations mechanisms, identify high-risk user profiles through effective risk control strategies, and drive the refinement and upgrade of risk control models. Maintain strong data sensitivity and establish a comprehensive business funnel data analysis framework; stay current with industry and market trends, continuously produce analytical reports and actionable strategies, and provide guidance for product upgrades and business direction. 为非香港全球P2P业务设计和制定符合业务发展的策略和技术功能，并推进落地执行； 建立有效的业务增长策略，能够结合业务实际场景和数据分析进行综合应用；同时深入了解全球P2P市场的特性，解决每个市场用户需求和痛点，打造产品易用性和用户体验； 搭建用户风控和质量管理体系，建立标准化的用户运营机制，通过有效的风控策略识别出高危用户特征，驱动风控模型完善与升级； 对数据保持敏感性，建立完善的业务漏斗数据分析体系，能够快速了解行业市场动态，并持续输出分析报告和对应打法，为产品升级及业务方向提供指导性意见 Who You Are Bachelor's degree or above; candidates with 7+ years of experience in internet finance, blockchain, or digital currency-related industries are preferred, as are those with extensive operations management experience and exposure to multiple global markets. Proficiency in both Chinese and English as working languages. A strong hunger to grow, excellent industry acuity, deep frontline business involvement, highly proactive with ideas, drive, and the ability to execute. Strong logical thinking with exceptional strategic, analytical, and problem-solving skills; outstanding communication and coordination abilities, strong teamwork, a high sense of responsibility, and the ability to perform well under pressure. 本科以上学历，7年以上互联网金融、区块链、数字货币相关行业从业经验者优先，有丰富的运营管理经验者优先，有全球诸多市场工作经验者优先； 中文、英文都能作为工作语言； 保持饥饿感，优秀的行业敏感度，深入业务一线，主动性强，有想法有动力且可落实； 逻辑思维能力强，具备很强的策略思考、分析和问题解决能力，突出的沟通协调能力、团队协作能力，责任感和抗压能力强 Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Disclaimer: Please note that Hong Kong is a group-level service hub, and OKX does not carry on a business of operating a virtual asset trading platform in Hong Kong. Notice: All official OKX vacancies are published on this website.While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.