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Senior Technology Specialist, Executive Support at Okta · San…
Job Description
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
The Global Executive Operations (GEO) Team
Global Executive Operations (GEO) is part of the Technology, Data & Intelligence (TDI) organization and provides a world-class, white-glove technology experience to Okta's executive leadership. The team delivers frictionless daily support, executive meeting and event AV, and onboarding for new executives, while also building the knowledge and enablement that keeps the wider GEO support team sharp. GEO combines high-touch service with continuous improvement, so leaders can focus on running the business.
The Senior Technology Specialist, Executive Support Opportunity
Reporting to the Manager, Executive Support, this role will provide discreet, first-touch technology support to Okta's C-suite executives and their executive assistants across tickets, Slack, walk-ups, and email. You will support high-visibility meetings and offsites, drive a tailored onboarding experience for new executives, and troubleshoot across macOS, Windows, and mobile devices. You will also share on-call coverage, create knowledge content, and help lead problem management and process improvements. The ideal candidate has an executive presence, stays calm under pressure, and is comfortable with flexible hours, including early mornings, late nights, and weekends.
What you'll be doing
- Deliver: daily onsite and remote IT support for executives and EAs through ServiceNow, Slack, walk-ups, and email, with a focus on first-touch resolution and SLA performance.
- Support: white-glove AV and Zoom for executive sessions, leadership offsites, and smaller gatherings in corporate event spaces, onsite and remotely.
- Onboard: new executives with a personalized Day 1 experience so they are fully set up for success.
- Troubleshoot: macOS, Windows, iOS, and Android issues, including corporate security alignment and device performance.
- Investigate: complex incidents, document root causes in RCAs, and find process changes that improve productivity for executives and the support team.
- Join: a shared on-call rotation for critical executive escalations, including early morning, late night, and weekend coverage.
- Create: knowledge articles, runbooks, and short videos that enable the GEO support team and executive customers.
- Contribute: to Workplace Technology projects and travel up to 25% of the time to other Okta offices or offsite events.
What you'll bring to the role
- 5+ years in enterprise IT support, workplace technology, systems support, or a related technical field.
- Hands-on, advanced troubleshooting across Mac and PC hardware.
- Working knowledge of heavily SaaS-based environments, including managing role-based access control (RBAC).
- Comfort supporting C-suite leaders in high-touch corporate settings.
- Know-how running AV events, Zoom Rooms, Zoom, and Zoom Phone in corporate spaces.
- Deep technical range across endpoint management, identity and access, collaboration platforms, networking, and video conferencing or workplace AV.
- Discretion and integrity in confidential, high-pressure situations, with the composure to stay decisive.
- A track record of mentoring junior engineers, documenting technical standards, or building reusable cross-training.
And extra credit if you have experience in any of the following!
- Expertise in enterprise AV, video conferencing, live-event technology, or executive meeting environments.
- Experience with automation, scripting, AI-enabled support, or other tools that reduce repetitive work and improve support quality.
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Below is the annual base salary range for candidates located in San Francisco Bay Area. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.