Customer Success Intern (Summer 2026) at Okta in Chicago, IL

Summary: Okta is The World’s Identity Company, focused on providing secure access and authentication solutions. They are seeking a Customer Success Intern to assist in customer onboarding, product adoption, and overall customer advocacy, while gaining hands-on experience in various aspects of customer success. Responsibilities: - Get to know Okta - Customer’s journey from not yet deployed or partially deployed, to fully deployed - Learn to communicate the business value of Okta’s products and solutions through demonstrations, presentations and storytelling - Observe, listen and shadow Customer Success Managers to build knowledge of customer stories, onboarding plans, success plans, competitive landscape and IAM best practices to support business outcomes while helping to advocate on behalf of customers and assist in problem solving - Learn the Scale Customer Success motion and playbook - Work and collaborate with cross-functional teams such as Sales, Sales-Engineering, Renewals, Marketing and Customer Advocacy Required Qualifications: - Currently pursuing a Bachelor's degree with plans to graduate in December 2026 or Spring 2027 - A passion to serve the customer by learning how to communicate complex ideas and solutions to their business challenges - Ability to intern for 12 weeks - Excellent verbal and written communication skills - Ability to manage multiple projects simultaneously, perform customer research, generate reports and analyze data - Analytically and problem-solving minded, detail and results oriented, and a quick learner - Willingness to present in front of others and give presentations - Passionate for a career in Digital, SaaS / Cloud technology that requires technical acumen Required Skills: Identity Access Management, Cybersecurity, Presentation skills Important Skills: Analytical skills, Business communication Nice-to-Have Skills: Customer advocacy, Technical acumen, Problem-solving, Collaboration Internship Start Date: Start in 2026 Summer Benefits: Amazing Benefits, Making Social Impact, Developing Talent and Fostering Connection + Community at Okta