IS Asset Hardware Analyst at Ohiohealth in Location not listed

IS Asset Hardware Analyst Location: DISTRIBUTION CENTER We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Job Description Summary: The Asset Hardware Analyst is responsible for the maintaining and supporting of the end-to-end process of information technology (IT) asset management. The process of (IT) Asset management includes the sub processes of acquisition, inventory, deployment, upgrade, maintenance, tracking, and resale / disposition of hardware within the organization. The Analyst is most closely involved in executing the full IT product lifecycle processes to support our internal customers and vendors including self-maintainer programs, as well as tracking organizational computing device movement and active have an involvement in process refinement, budget performance and report generation for management. Responsibilities And Duties: 1. 45% Hardware Asset Management Lifecycle: Effectively remove data from all received computing devices as assigned in an efficient and organized manner. Clearly communicate with team members any concerns pertaining to these activities. Physically prepare, e. g. cleaning, upgrading, downgrading, all IT equipment assigned for process advancement in a timely manner. Receive new, redeploy and resale / disposal IT equipment from procurement vendors, campus hubs and acquired practices, to physically and electronically categorize and document to facilitate accurate asset tracking. Prepare campus hub transport carts and update appropriate physical and electronic documentation for IT product delivery to process ticketed requests, projects and scheduled IT refresh initiatives. 2. 30% Hardware Asset Management Process: Support of routinely scheduled inventory of IT equipment to ensure inventory accuracy for financial and management IT product forecasting and budgetary alignment. Show attentive adherence to governmental laws and corporate policy in handling IT equipment which is being prepared for redeployment, resale and disposal. Provide collaborative input to all Asset processes with an eye toward continual improvement, most specifically in providing customer quotes for procurement within stated standards and timely customer service throughout the provision process. Work with Asset team members to keep building areas organized and maintained for ease in locating IT equipment in a timely manner. Monitor the Asset ServiceNow queue to allocate tickets to the appropriate Asset staff member and provide timely customer service. Ensure customer service sensitivity in working with all levels of individuals throughout the organization, especially with nonstandard and expedited requests. Provide timely PeopleSoft and procurement vendor research for hardware status updates of IT product requests and document within ServiceNow for enhanced customer service. Work with corporate Purchasing, Accounts Payable and Warehouse Receiving departments to help Maintain accurate enterprise wide accounting. Advocate for the IS support staff to enable the most positive outcome in their customer interactions. Review all customer IT purchase requisitions to ensure accuracy and limit errors in the procurement process. Maintain accurate computing device resale / disposal records for historical and corporate liability safeguards. Process Asset Disposition IT equipment and forms from throughout the organization and archive documentation. Process return material authorizations for all warranted biometric devices, medical scanners and other IT peripherals tracked by Asset management and maintain accurate documentation to ensure timely product availability. Work with IS Project management to organize, store and deliver their IT equipment to ensure excellent customer service for these complicated deployments. 3. 10% Vendor support: Contact procurement vendors to request status on current and backorder IT products and clarify nonstandard quote requests. Schedule resale / disposition vendor pick up shipments, routine reporting updates and annual account reviews. Work with computing device and IT peripheral vendors, e. g. PCs, biometrics, scanners, to provide timely return material authorization fulfillment. 4. 15% Administrative support: Attend both Asset and Information Services departmental staff meetings to be aware and accountable for any disclosed communications. Routinely facilitate Asset management staff meeting to ensure shared engagement in all Asset process. Attend directorial cascade meetings for the OhioHealth Leadership Briefing informational delivery. Keep current on all required corporate educational and mandatory training classes. Create and post knowledge base articles to the ServiceNow CMDB for organizational support of Asset, e. g. procurement, disposal and IT product related requests. Provide input and support maintenance of the eSource Asset departmental web page. The major duties, responsibilities and listed above are not intended to be all-inclusive of the duties, responsibilities and to be performed by employees in this job. Employee is expected to all perform other duties as requested by supervisor. Minimum Qualifications: High School or GED (Required)ITAM - Information Technology Asset Management - International Association of Information Technology Asset Managers Additional Job Description: OR Equivalent Experience ITAM - Information Technology Asset Management Work Shift: Day Scheduled Weekly Hours : 40 Department IS Asset Management Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment